Flemington BMW

Service appointment I have been dealing with staff at the Flemington BMW dealership for over a decade. In all those years, I have been extremely pleased with my interact I have been dealing with staff at the Flemington BMW dealership for over a decade. In all those years, I have been extremely pleased with my interactions with every previous employee. The detailed care of each individual, and the pleasant personalties were great. There was always a comfort level whether it was meeting with Byron, who is knowledgeable and caring, or the wonderful other staff , as in Tom, who helped me in deciding on a car. However, during this last visit, I felt uncomfortable after my interaction with Dana. She told me that the scheduled appointment ( which was first stated as 1:00 P.M, although the follow up email stated 1:20 p.m.,and was slotted to be 90 minutes would now be 2 hours). It was 1:30 p.m. when she spoke with me. I asked why the change in time was added and she said an " interior procedure " was added. When I explained that I had a medical appointment at a certain time( for which I had left ample time to arrive) , she flippantly said, " Oh , then maybe we just won't clean and wash the car". I said I wanted it washed because I had been at the dealership around five times in the last few weeks to get it washed, and the car wash was always closed. The appointment was completed in plenty of time for me to make my appointment, but the attitude delivered from Dana was not appropriate when dealing with a customer. More

Customer Service The way It Should Be Just picked up my new BMW X6 today. I must say the customer service offered by Tom Terrill should be the bar. From start of ordering, to arrival and u Just picked up my new BMW X6 today. I must say the customer service offered by Tom Terrill should be the bar. From start of ordering, to arrival and ultimately to pickup he keeps the customer updated. The whole process being seamless. Kudos to Tom for his "customer satisfaction" delivery ! More

Quick, professional and easy I enjoyed working with the dealership because they’re local to where I live and they have a great service department. I enjoyed they’re ability to wor I enjoyed working with the dealership because they’re local to where I live and they have a great service department. I enjoyed they’re ability to work with me and advise me on the best options. They were also quick to prepare the car. Becky the finance manager is awesome. More

Ultimate experience at bmw This is going to be my 5th BMW and every time it gets better and better. If you want a great deal with a honest, friendly and knowledgeable person yo This is going to be my 5th BMW and every time it gets better and better. If you want a great deal with a honest, friendly and knowledgeable person you have to see Agata at Flemington BMW period. More

Always the best service As always the best service! Dana is professional yet personable and extremely detailed in her service recommendations. I have owned both MB, Saab and As always the best service! Dana is professional yet personable and extremely detailed in her service recommendations. I have owned both MB, Saab and BMW for decades and she is the best service rep I have ever had. Thanks for having her! More

Car purchase Bravo to our sales rep, Jason Tornberg. He was professional and friendly. The customer service experience was excellent and I would recommend Jason an Bravo to our sales rep, Jason Tornberg. He was professional and friendly. The customer service experience was excellent and I would recommend Jason and the dealership to everyone. More

Smooth experience with my second BMW pre-owned purchase Dan and the team were efficient, did not try to oversell, and negotiated the price in a relaxed atmosphere. The online reviews are accurate as to the Dan and the team were efficient, did not try to oversell, and negotiated the price in a relaxed atmosphere. The online reviews are accurate as to the superior service and high rating. More

easy, quick and fun with Greg Eckert on my 4th BMW Greg is a stellar Sales and BMW expert. He made this transaction very smooth as I do not have much time. Advised me on the best opportunity for my Greg is a stellar Sales and BMW expert. He made this transaction very smooth as I do not have much time. Advised me on the best opportunity for my driving exigencies. I will recommend my friends and others to ask for Greg at BMW Flemington. More

Pleasant car buying experience We purchased our 240I at Flemington BMW in December, 2017. Our sales (Dan Egan) and financing (Jan Michael Blakley) experience was very positive from We purchased our 240I at Flemington BMW in December, 2017. Our sales (Dan Egan) and financing (Jan Michael Blakley) experience was very positive from start to finish. They answered our questions thoughtfully and negotiated in good faith keeping us (the customer) front and center. If you are in the market for a BMW I strongly recommend Flemington BMW. More

First BMW purchase This was my first time buying a BMW. Had been looking for 6 months, and saw the 2015 535 xi sitting there. Greg was amazing in telling me about the ca This was my first time buying a BMW. Had been looking for 6 months, and saw the 2015 535 xi sitting there. Greg was amazing in telling me about the car, and really helped make the final decision on buy it. Greg was very patient and answered all my question to the letter. Made my first BMW experience unforgettable!!! More