Flemington BMW

Probably The Nicest New Car Buying Experience Ever! I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always bee I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always been obvious to me as I bought progressively more expensive cars that you seem to get what you pay for as far as customer service is concerned and so far at least the best experiences I have had have been with Infiniti (2 cars) and now BMW (3 cars). All that said the winner must be Flemington BMW. This is the first time I have purchased from this dealer and the process was very efficient, friendly and most importantly unpressured. I prefer to do all the "negotiating" over the internet and then just go in and sign the order (I always order a custom build) once the deal is done. Because of that my initial contact was with Noha Amin who was extraordinarily helpful as we went "back & forth" on the deal. There were a few glitches as BMW Corporate's site didn't seem to communicate my build properly to the dealership and in fact their site can be quite confusing but Noha worked through it with me patiently and we got there in the end striking what was in my opinion a very fair deal for both parties. I certainly appreciated the transparency as every question I asked about the cost of money, residual, cap cost, inception fees etc. was answered promptly and without ambiguity. I didn't get quite everything I wanted and hopefully if I did my job right nor did they but at the end of the day I was very happy and I assume they were too. When completing the paperwork to order the car I briefly met with Vince Dillon and Rebecca Kosar both of whom took care of what needed to be done quickly and painlessly. At that point I was introduced to Michael O'Connor who would take care of me through the rest of the process. There was some confusion over the lease payment that I didn't notice until after I left the dealership but when I queried it with Michael it was resolved completely to my satisfaction within 15 minutes. So, fast forward six weeks to today when I collected the vehicle (during the interim period Michael kept me well informed of the status of my build). This really was an outstanding experience. Michael took pains to encourage me to carefully examine the vehicle for as long as I wanted to ensure everything about it was satisfactory. No pressure at all. The paperwork was all prepared and a few signatures later I was off to see Rebecca to complete the "legal" part of the lease process. Prior to that Michael explained several additional options I could have loaded into the lease (wheel and tire insurance and the suchlike) but was very clear that these were completely optional and I wasn't under any pressure to buy them. This is the point at which the last BMW dealer I dealt with lost my future business as they were almost obnoxious in pressuring me to buy something I didn't want and no doubt on which they make a handsome profit. Not so on this occasion so kudos to Michael and the dealership for their "soft sell" approach which caused me no discomfort at all. Okay, they may have lost a few bucks on the additions but they will sell me another car as a result which is a sound long term view. After a few quick electronic signatures with Rebecca I was back with Michael for the most comprehensive and knowledgeable explanation of the car and its systems I have ever had including him programming various controls, pairing my phone, setting up the free satellite radio and much more. At the same time I returned my old lease vehicle which was inspected while Michael was taking me through the new vehicle without any fuss or wasted time on my part. So, this evening I am a very happy bunny with a beautiful new BMW X5 5.0i in the garage and a residual feeling of being treated with warmth and respect by everybody I met at Flemington BMW. What a shame that seems to be so rare these days even when you are spending enough to buy a small house in some parts of the US! Again, this is a great dealership with great professional people that are all a pleasure to interact with AND they will work with you to craft a very nice deal. Doesn't get much better than that! In summary I highly recommend Flemington BMW and will certainly be seeing them again assuming I lease another BMW in three years time. More

A pleasure to work with In 2002 we bought our first BMW and loved it!! Now three years later we found ourselves back in the BMW showroom and bought our second BMW. Both tim In 2002 we bought our first BMW and loved it!! Now three years later we found ourselves back in the BMW showroom and bought our second BMW. Both times we worked with Bill Hinton and could not have had a more positive experience. He is friendly, yet professional and totally knowledgeable about all of the BMWs I looked at. Since I was unsure about which series I was interested in, he was patient and continued to show us cars until I finally decided which one I wanted. In the past three years when I brought my car in for scheduled service, Mike Riccardi, Jr. was a pleasure to work with. I have never experienced the care and consideration working with a dealership that I found at Flemington BMW, both in sales and service. I am sure this is only the second of many BMWs in my future. More

Best BMW dealership around I've owned BMW cars for over 25 years and dealt with dealerships all over the country. I actually drove 4 hours to Flemington because I was treated r I've owned BMW cars for over 25 years and dealt with dealerships all over the country. I actually drove 4 hours to Flemington because I was treated rudely another BMW dealership. I could not have had a more pleasant experience at Flemington BMW. Their price was much better than the other dealerships in the area. JR and Rebecca handled my transaction flawlessly. After buying my X5 there, I would never think of going anywhere else to buy or service my car Thanks so much JR and Becca More

Purchase of M4 Recently i took delivery of my new BMW M4. As you can imagine this was a really fun day for my wife and i, and the great staff a Flemington BMW did e Recently i took delivery of my new BMW M4. As you can imagine this was a really fun day for my wife and i, and the great staff a Flemington BMW did everything i could have hoped for to make it a great experience. Our sales person Kristal Lewis and Vince helped us order exactly what we wanted, shared important facts about the M class cars and gave us a better price than any of the other dealers we visited. Perhaps most important, Kristal, and Vince were always available to answer our questions and make us feel at ease that the car would be built exactly as we expected. This is the second car we have purchased from Flemington BMW. We just purchased an X4 from Kristal, Vince and Flemington BMW team in December 2014. So needless to say that great experience led to this second sale. Everything from price through delivery of the car was first class and made Linda and i feel as if we were the only customers in the building. We are very happy with both cars and tell all of our friends what a great experience we had. More

Great experience There was no doubt that the BMW 528i was the car for me, after I took the car for a test drive. The car is so advanced technologically. It can practic There was no doubt that the BMW 528i was the car for me, after I took the car for a test drive. The car is so advanced technologically. It can practically drive itself. The sales people Tony and Tom were so knowledgable and friendly. The customer service I received was above and beyond. Tom hand delivered my new car to my home, and spent over an hour setting up my phone, navigation, bmw assist and more. More

CPO purchase Greg Eckert was our sales person, he was very experienced and knowledgeable of the brend, he also had great customer relation skills. Our purchase was Greg Eckert was our sales person, he was very experienced and knowledgeable of the brend, he also had great customer relation skills. Our purchase was very nice and smooth, we definitely would recommend him and do business with him again. More

Back to BMW Working with Bill Hinton, we were able to find a great used 328xi to fit our needs, wants, and budget. Bill and his team were professional and most i Working with Bill Hinton, we were able to find a great used 328xi to fit our needs, wants, and budget. Bill and his team were professional and most importantly LISTENED to best serve our needs. The result was leaving Mercedes Benz and coming back to BMW. I offer Bill my highest unqualified recommendation as a sales professional. More

very fair and easygoing dealership, no pressure! overall, we had a positive experience at this dealership, looking forward to taking advantage of when its time to service my car for someone to drive overall, we had a positive experience at this dealership, looking forward to taking advantage of when its time to service my car for someone to drive my loaner to my home and pick my car to be serviced, this is an excellent service being that I live so far from the dealership. More

good dealer The car was awesome and the service was great. I have visited other BMW dealers but Flemington is the best dealer as far as I know. The car was awesome and the service was great. I have visited other BMW dealers but Flemington is the best dealer as far as I know. More