Flemington BMW

I am a retuned customer to Flemington BMW and to Bill Hinton specifically and there's a good reason to keep coming back. Bill was very patient, sincere and really went the extra mile. He suggested the mo Hinton specifically and there's a good reason to keep coming back. Bill was very patient, sincere and really went the extra mile. He suggested the models that would fit my needs, went over the details on each one and gave me time to think and decide and thus helped me make the decision. He continued to follow up with me until I made the purchase. After completing the purchasing process, he spent enough time to go over the details, benefits and features of the vehicle even after his normal working hours. I feel that I made a friend; he definitely have me as a customer for life. More

My wife and I just leased our 7th BMW (our 6th consecutive new car from Flemington BMW). While I generally don't like to use superlatives, I have to say that this dealership, and Ed Kiley (New Ca consecutive new car from Flemington BMW). While I generally don't like to use superlatives, I have to say that this dealership, and Ed Kiley (New Car Manager) and Tom Terrill (Client Advisor) in particular, deserve the highest grades in every category. They are really nice to deal with, and they have consistently treated us fairly. We have never felt rushed or pressured into making a decision, and Tom Terrill has always been willing to give us whatever time and information we've needed to configure our BMWs thoughtfully. Tom has always been helpful after delivery too. Moreover, we have been pleased with their service department. The bottom line is that we highly recommend this dealership; we keep going back. More

Excellent car buying experience. Tom kept everything ready by the time we reached the showroom , the whole process was quick and all information was explained well . But what really impressed us was the ready by the time we reached the showroom , the whole process was quick and all information was explained well . But what really impressed us was the detailed tour of the car which Tom gave us before handling the keys . He explained each and every knob in detail and gave us a good demo . We are 100% satisfied with the car and Flemington BMW and most of the credit goes to Tom Terill. Even now he is checking with us if we have any problem. Great job Tom. More

Have bought 6 BMWs from Ed Kiley and his crew at Flemington BMW. Ed is a stand-up, honest, down to earth guy. Always fair. Always professional. He does his job and is always there to guide and help. Flemington BMW. Ed is a stand-up, honest, down to earth guy. Always fair. Always professional. He does his job and is always there to guide and help. The Flemington BMW dealership is excellent, made better by Ed Kiley. More

All round great experience, thanks. did not have any issues at all. would recon. this dealer to others. Got a good price on our vehicles as well. issues at all. would recon. this dealer to others. Got a good price on our vehicles as well. More

Excellent purchase setting principally because of the sales rep. Michael OConnor was a gentleman to work with on the trade in of my car and the purchase of my new car. Michael conducted himself politely sales rep. Michael OConnor was a gentleman to work with on the trade in of my car and the purchase of my new car. Michael conducted himself politely throughout the process and at no point did I ever feel pressured nor did he low ball on my trade ......a welcome change from the experiences encountered at other dealers. Once the deal was done, he followed through with getting my car insurance material promptly and he made sure that I understood all of the cars features without rushing me. If anyone is interested in purchasing a BMW automobile, I highly recommend speaking with Michael Oconnor at Flemington BMW - polite gentleman no pressure honorable ( when was the last time you heard that term used to describe a car salesman) solid follow through More

The team of Junior, Bill, Rebecca, John, and Eric made my first BMW buying experience a great one! They were very professional, friendly, and informative about the BMW I was looking to purchase. They worke first BMW buying experience a great one! They were very professional, friendly, and informative about the BMW I was looking to purchase. They worked as a team and even stayed past closing hours to answer all of my questions and to walk me through all of the car's features, which was very impressive. I had the pleasure of speaking with Junior first. He set up my appointment to come to the dealership. When my schedule spontaneously changed, I had to go down on Junior's day off. On the day of my appointment, Junior called me from his home to inform me who would be assisting me with the sale. He even stopped by the dealership on his day off to meet me in person! If that doesn't exemplify top-notch customer service, I don't know what does. Eric walked me through all of the car's features. He was very patient with me as this was going to be my first BMW purchase. He then escorted me to the client waiting area and offered me coffee during my very short wait for the processing of the paper work. Bill handled the sales transaction of the car itself and got on the phone with one of the dealership's insurance providers to ensure that I had adequate insurance coverage (I didn't have auto insurance prior to my arrival at the dealership). He was very friendly and made me feel like one of the guys. Rebecca handled all of the sales tax and warranty transactions. She was very knowledgeable about all of the warranties; however, she kept pitching the tire and rim warranty to me. She told me that it was important for me to have this particular warranty because I would end up paying thousands of dollars to have my tires and rims repaired due to driving over pot holes. Boy am I glad that I took her advice because I drove over about four pot holes when driving my new car home to New York. Becky was great and her mind was very sharp as well so I felt comfortable with her dealing with that aspect of my transaction. John oversaw the transaction. I never needed anything because John would always stop by to make sure I was properly accommodated, which I was. This is why I give this dealership a rating of "great." They worked as a team and moved as one unit. As an African-American male from NYC, this sales team didn't make me feel like I was from the Black race; they made me feel like I was from the human race. The entire team was colorblind and that was clearly reflected in each team member's professionalism and positive attitude toward me. As a result of this, I will conduct all of my future BMW business with this dealership and recommend my friends to them when they make their 4 Series purchases this summer. More

Scott was referred to me by a good friend, and after spending only a few minutes with Scott, it became clear why he had been referred. Scott is truly a BMW subject matter expert, he answered any and ev spending only a few minutes with Scott, it became clear why he had been referred. Scott is truly a BMW subject matter expert, he answered any and every question I had, and most importantly, I never felt rushed or pressured during the entire process. Scott took the "pain" out of what can typically be a "painful" event, and for this specific reason, I would highly recommend Scott to anyone looking to purchase or lease a BMW. More

I had purchased 3 cars from the auto group in the past 2 - 3 years. Byron Brisby (VP of the auto group) called me when he discovered that I received less than satisfactory treatment a few months before. H - 3 years. Byron Brisby (VP of the auto group) called me when he discovered that I received less than satisfactory treatment a few months before. He went above and beyond by apologizing for how I was treated and reassured me that changes were made to ensure that the current sales staff is customer focused and professional. In addition, he provided me with a quote that was so inviting, I had to visit the dealership that evening. I was interested in two models for my spouse, and Byron had both vehicles ready for me to look at in their service area; both cars parked in the middle of the floor (it was a very cold evening outside). All of the employees I met were very professional and friendly. It was the best experience I've had in comparing vehicles. They gave me an awesome deal on my trade in and I opted for the vehicle with the upgraded package. Delivery of the vehicle was also a wonderful experience. The entire experience was so positive, that in the next year, when I'm ready to buy my car, I will definitely buy from Flemington BMW. I also recommended the dealership to my friends who are interested in purchasing a new car. More

Good friendly inetraction, no pressure tactics and highly professional. Eager for sale but without pressure or tricks. Straightfrward approach. Sratch on bumper to be fixed at a later date and it was handled professional. Eager for sale but without pressure or tricks. Straightfrward approach. Sratch on bumper to be fixed at a later date and it was handled well after I pointed it out. Good explanation of all options, final demo, details of all documentation and why/how etc. Differentiatior: All executives interacted till the end of the process regardless of boundaries of their defined role. This is THE key to give "One BMW experience" to the end customers. Overall a profession experience befitting BMW experience -- Thanks much to Noha, JR and Becky (Rebecca) for their help. More