Flemington BMW - Service Center

My recent experience with Laura at the BMW dealership for a car service was outstanding. From the moment I arrived, she provided exceptional customer service, making the entire process smooth and stress-free a car service was outstanding. From the moment I arrived, she provided exceptional customer service, making the entire process smooth and stress-free. She demonstrated a deep understanding of my vehicle's needs and clearly explained the services that would be performed, ensuring I was fully informed and comfortable with the process. Laura's attention to detail and her commitment to customer satisfaction were apparent throughout my visit. She kept me updated on the progress of my car's service and any additional findings, making sure there were no surprises. Her approach was both professional and personable, a balance that is often hard to find in service departments. The dealership itself was impressive, featuring a clean and welcoming environment. The waiting area was comfortable, and the staff members were all courteous and attentive, contributing to a pleasant experience. In summary, thanks to Laura Varga and the team at the BMW dealership, my car service experience was excellent. Their high standards in customer care and automotive service have definitely earned my trust and future business. More

I had a fantastic experience with Flemington BMW. I was in the process of traveling from Florida to Massachusetts with my 2 dogs in the car when I hit a pothole on I-78 and blew a tire. I determined I was in the process of traveling from Florida to Massachusetts with my 2 dogs in the car when I hit a pothole on I-78 and blew a tire. I determined that Flemington BMW was the closest dealership and gave them a call. Nathan could not have been nicer. The service department was closed, so he worked with me to determine my options, get the car to the dealership and set appropriate expectations surrounding cost and when it would be ready. His actions turned a very stressful situation into a positive one. Laura reached out first thing in the morning when the service department opened up, and again, couldn't have been nicer. She also managed to fit in the scheduled maintenance that the car required in addition to having the tire replaced to I didn't have to manage the maintenance once I got home. The car was ready to go by lunchtime! I am not a regular customer of this dealership and still they provided top notch service. 5 stars! More

Both Laura and the BMW Service staff are responsive and helpful. Excellent service and nice loaner. helpful. Excellent service and nice loaner. More

Laura V is a true professional who is both knowledgeable and courteous. Laura was assigned as my Service Advisor and was extremely helpful. When dropping off my vehicle she clearly outlined the work to and courteous. Laura was assigned as my Service Advisor and was extremely helpful. When dropping off my vehicle she clearly outlined the work to be performed and expected timeframe for the work to be completed. Laura also made it a point to keep me informed during the entire process, which was very much appreciated! More

Fantastic experience with Diane and the Flemington service dept. She and Laura were very responsive and extremely helpful with an issue I had with the water pump on my BMW that was just over the warr service dept. She and Laura were very responsive and extremely helpful with an issue I had with the water pump on my BMW that was just over the warranty period. THANK YOU. I'll be buying my next car from Flemington BMW! More

Always have a great experience. The dealer tries very hard to provide high quality and timely service. The dealer tries very hard to provide high quality and timely service. More

Scheduled vehicle for an oil change and then rear brake pad sensor alerted for replacement + cabin filter change. Laura had parts waiting and got all three items done in under 2.5 hours!!! Incredible BMW pad sensor alerted for replacement + cabin filter change. Laura had parts waiting and got all three items done in under 2.5 hours!!! Incredible BMW professional service!! Thank you so much, Laura and Flemington BMW.......! More

Service and people are 2nd to none. Thank you for professionalism. That is why I keep going back. Thank you for professionalism. That is why I keep going back. More

I have been a BMW customer at this dealership for approximately 8 years, and have purchased 4 vehicles there. I had an issue with my service contract. I didn’t realize It expired a few months ago. approximately 8 years, and have purchased 4 vehicles there. I had an issue with my service contract. I didn’t realize It expired a few months ago. I had brought my car in for a brake job, and was surprised to learn my service contract had expired a few months ago. I was upset, because I wasn’t clear about the language in the contract. I was contacted by the finance manager Noha, who worked out an agreeable solution , and also extended my service plan at a fair price. I appreciate her taking the initiative and contacting me to help resolve my issue. More

I always has wonderful experience with Flamington BMW. My client advisor , Laura was great and nice ! My client advisor , Laura was great and nice ! More