Flood Mazda

Awesome Dealership! It was a pleasure purchasing a vehicle from this dealership. Staff is extremely knowledgeable, helpful and customer orientated. I spent hours in two o It was a pleasure purchasing a vehicle from this dealership. Staff is extremely knowledgeable, helpful and customer orientated. I spent hours in two other well known dealerships and did not buy a car from them due to their sales tactics. At Flood they didn't waste my time or pressure me to make a sale. They let the car sell itself! In addition, they have an extremely generous service package. Zach, thanks so much for making this purchase easy! You went above and beyond! Justice was great too. If you are buying a Mazda, I highly recommend Flood Mazda - you can't go wrong.. Great dealership!!! More

Instructions Ignored - Repeatedly First of all I want to be very clear that I have no problem at all with the service advisers at Flood (specifically Steve Furtardo and Alyssa Hagerty) First of all I want to be very clear that I have no problem at all with the service advisers at Flood (specifically Steve Furtardo and Alyssa Hagerty). I have always found them to be pleasant and helpful. However... I am quite particular about the work that I want done on my vehicle, and I'm always very explicit about it. There has been a long and inglorious history of these instructions being ignored at Flood Mazda, and the most recent visit is the final straw. Just a few examples: - I don't want my vehicle washed. I take great care of my paintwork and detail my car regularly. On several occasions, despite being VERY explicit about this and watching Alyssa or Steve write "DO NOT WASH" on the service order, the vehicle has been returned dripping wet having obviously just been washed. It's not just me. On a prior visit, as I was sitting in the waiting area, the proud owner of a stunning Miata had experienced the same thing and was clearly quite upset about it. Sorry guys but some of us don't want our cars washed by anyone but ourselves or a detailer. You need to respect that. - Last year I had scheduled the car for, among other things, a drain and fill of the Front Transfer Case and Rear Diff. I brought 2 Qts of the correct Mazda Hypoid Gear Oil that is specified for the 2016 CX-5 with me, and provided it to be used for the service. The reason for this was so that I was sure the right fluid was used as the specs changed for the 2016 model year. When the service was complete, both bottles were handed back to me unopened. When I questioned why it hadn't been used, the initial story was that it was the wrong oil (it wasn't). When I pressed the point that the fluid spec had changed for the 2016 model year, several people huddled together in a corner flicking through what looked to be a service manual, and I clearly heard one of them say "Yeah, it changed for that year". Then the story changed to the tech had used the correct fluid but thought I had provided the wrong fluid (even though the bottles would have been identical). Uh huh. The cost for whatever fluid Flood had used (I suspect the much cheaper old spec for 2015 and prior model years) was removed from the invoice without me asking which raised my suspicions even further. I can't definitively prove that the wrong fluid was used, but yeah...the wrong fluid was used and nobody wanted to admit it or correct it. I subsequently bought the equipment necessary to do the fluid change myself. - On my most recent visit, I asked them to look at the rear liftgate struts as they had been replaced as part of a recall and one of them was making a nasty noise on opening and closing. When the service was complete, I asked Alyssa if they had found anything wrong and she stated that they had lubed them. On leaving the dealership I opened the rear hatch and, surprise surprise, exactly the same noise and no sign of any lube at all. I drove away vowing not to return. Sorry, you can have the nicest service advisers in the world - and you do, Alyssa and Steve are a credit to your company - and provide free coffee / water / snacks, but if you repeatedly ignore what the customer asks you to do and then cover it up afterwards, don't expect repeat business. More

Good service, wait time a bit long Service is always courtesy and explain exactly what is going on. Wait times are a bit long. Waited 3 hours for Oil change, tire rotation, various insp Service is always courtesy and explain exactly what is going on. Wait times are a bit long. Waited 3 hours for Oil change, tire rotation, various inspections, State Inspection and sticker, change out of cabin and engine air filters. More