Folsom Lake Hyundai - Service Center

This review is of the service department. Especially Maria. Pleasure to work with and did the job in a timely manner. Thank you Especially Maria. Pleasure to work with and did the job in a timely manner. Thank you More

Got my electric car serviced for a recall. Brandon was courteous and helpful. Got my car back as scheduled. The entire process was smooth and comfortable. Brandon was courteous and helpful. Got my car back as scheduled. The entire process was smooth and comfortable. More

They are so friendly and helpful! Costumer service was quick to answer questions in person! Thank you guys and gals for your work! Costumer service was quick to answer questions in person! Thank you guys and gals for your work! More

Good customer service and knowledgeable staff. They gave me nice uber ride for my commute when car was in service. They gave me nice uber ride for my commute when car was in service. More

Have used them for years but unfortunately they are constantly under new management and never a familiar face anymore. Service dept is much slower and not as dependable or personable as they used to be constantly under new management and never a familiar face anymore. Service dept is much slower and not as dependable or personable as they used to be, Especially for a simple oil change…. Maria was professional and today for the wait which was more than I’ve received over my previous visits this year. Sadly no car washing anymore either, yet the prices just keep increasing!? More

I never had any problems with getting my car serviced over the past five years over the past five years More

I will start out by saying Jett is an exceptional service adviser. i had a problem with my 2022 kona, made an online appointment august 2023 which was scheduled for December. The problem was managab service adviser. i had a problem with my 2022 kona, made an online appointment august 2023 which was scheduled for December. The problem was managable until November. I gave Jett a call & he squeezed me in for the next day. Though i left that day with a new kona Jetts customer service was definitely the catalyst to the events that transpired that day. It is because of him i have remained a customer of Folsom Lake Hyundai. I would also like to give the sales department, especially Mr. Jeff Oswald recognition for being honest & not trying the old bait & switch tactic that sales personel often try. & Assigning a nice sales person, Ronnie, who was pleasant to work with. the finance dept (Fernando Ortiz) for being quick, informative & making the process seamless. So overall for service & sales i recommend Folsom Lake Hyundai. More

Thank you Chase for taking care of my recall on my 2011 Hyundai Sonata. I appreciate how quickly this service was completed and thank you for handling this so well. Hyundai Sonata. I appreciate how quickly this service was completed and thank you for handling this so well. More

Mark is amazing! He is patient, knowledgeable, and extremely considerate to the reality of affording the car’s maintenance; but also careful not to sacrifice the inte He is patient, knowledgeable, and extremely considerate to the reality of affording the car’s maintenance; but also careful not to sacrifice the integrity of the car either. I had a lot of things going wrong with the car and it felt like it would never work the same again. That is until Mark came up with a master plan, that also matched every one of my stipulations, priced me out, and then verified every new service with price that came up before performing the actual services. The only surprise I had was how affordable my services were going to be and the really great customer care that was provided to me by Mark. Mark had the car back to me the day I rolled it in and the car is still driving like I first got it! Thank you Mark, for saving my day, week, months, years to come! Knowing that the car is back to itself again and also fixed way under budget just made me whole again! That kind of piece of mind will give me years back to my life! Thank you! Go see Mark everyone, he’s the dude you want to have help you. Tiffany B. (I’ve been a Hyundai owner for 5 years and this is the first time I really felt like I needed to put up a review so other people can experience what I was able to with Mark.) More

This is regarding service, reps are always so kind and helpful especially Chase who has worked with me multiple times helpful especially Chase who has worked with me multiple times More