Ford of Londonderry - Service Center

Quickly greeted and written up fast. Vehicle sat for less than 5 minutes and was in service area. Quick oil change and state inspection. Returned fast and clean. Vehicle sat for less than 5 minutes and was in service area. Quick oil change and state inspection. Returned fast and clean. More

Just completed my 83,000 service. I set the appointment and waited in the lobby. The process was simple. Customer Service (Wanda) was upbeat. The coffee was excellent. The waitin I set the appointment and waited in the lobby. The process was simple. Customer Service (Wanda) was upbeat. The coffee was excellent. The waiting room had decent internet service so I could get office work done. The team got my car all serviced and gave me a heads up that probably by the end of the year I'll need new front brakes. No fuss, easy... good coffee... While I hesitate to say it... it almost bordered on fun (not quite, though...that would be overkill!). Anyway, these guys have figured out how to deliver top flight customer and car service. If you like hassle free...this is the place to go! More

I've always been leery of dealership service departments. I've had bad experiences with them trying to upcharge my wife for work not needed. This happened to me recently where I was told my F450 needed upper I've had bad experiences with them trying to upcharge my wife for work not needed. This happened to me recently where I was told my F450 needed upper & lower ball joints and a drag link, sleeve RF tie rod. Totaling over $1450, I was in to have 6 new tires mounted, an oil and filter change and a state inspection. I passed on the front end work and took the truck to my regular mechanic for the inspection. He noticed when plugging the truck in for the inspection that it had been failed prior. I told him of my experience at Ford of Londonderry and he said the front end was tight with no need for any work. The truck passed inspection. Thanks to Ford of Londonderry I will no longer trust dealership service departments. More

Great people! Customer service is exceptional. Never have to come back after service because something wasnt done right, or done at all. Customer service is exceptional. Never have to come back after service because something wasnt done right, or done at all. More

As always, Ford of Londonderry is the best. Mike Nerdahl is without question the most competent technician in the business. He has been servicing my vehicles since the 1980's I have follow Mike Nerdahl is without question the most competent technician in the business. He has been servicing my vehicles since the 1980's I have followed him to each dealership since then. I am a Ford person through and through. My partner (a Chevy Girl has a Z-06 age 75) Based on a Ford Ranger we recently rented in Arizona, Nevada, she just ordered a new Ranger Lariat from Jeff at Ford of Londonderry. I was quite surprised as she has always driven a Chevy. Mike will continue to be our tech of choice. When he retires, Frankie will take his place. The best people and the best Dealership. I have had at least 10 new Fords over my lifetime of 75 years. Including a 35 year career in the custom building industry. If I could afford it, I would have a new one right now. Mike has taken care of all of them. Mary Beth is the best service writer ever. You GO Girl...! John W. Outzen 1-603-421-6023 More

The service I received was very satisfactory. The maintenance was complete within the timeframe that was quoted. The problem was fixed. I am very satisfied. The maintenance was complete within the timeframe that was quoted. The problem was fixed. I am very satisfied. More

We absolutely can not say THANK YOU enough to Marybeth in the service department! She worked tirelessly for almost a full week, fighting back and forth with an extended warranty company! Trying to get my son the service department! She worked tirelessly for almost a full week, fighting back and forth with an extended warranty company! Trying to get my son’s car fixed (for a 2nd time in less than a year for the same issue) She made it happen! Keeping us updated along the way! This is what true hard work and dedication as an employee is! As much as we don’t want to come back, we hope we have the pleasure of dealing with you again! Thank you for all you do! Crystal and Jaycob H. More

I brought my F-150 in for a recall issue with the door locks. The service personnel were polite and professional and the job was done in a very timely manner. locks. The service personnel were polite and professional and the job was done in a very timely manner. More

Good service and rest area for customer, just need to fix the coffee machine that is not working the coffee machine that is not working More

Truck went in for an oil change and noise from rear end. They never reset the oil life and “couldn’t reproduce the noise” because it was wet. Then told me the oil life just want reset “all the way” which is They never reset the oil life and “couldn’t reproduce the noise” because it was wet. Then told me the oil life just want reset “all the way” which isn’t even possible. Also had to wait for a diesel side appointment just to have it serviced by the car side. Very disappointed More