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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,119 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,119 reviews

March 02, 2024

Fast, simple and easy. Mr. Botello was very polite and nice. He made you feel like family. More

by bllyrms
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Mar 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 02, 2024

Everyone wa personable and professional. I was made to feel at home and the paperwork went fast. More

by rickmurphey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Gilvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 01, 2024

Our Salesman was outstanding in his securing our vehicle and throughout the sale process. Also, Chris in the finance department was very informative and was a pleasure to work with. We are very happy with o More

by keith62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Kurtis
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Mar 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 29, 2024

Paul had my car in and serviced without an appointment (brake replacement ). Very professional service & communicated well on how he would get my car repaired. More

by velasquezgillian
Recommend Dealer
Yes
Employees Worked With
Paul
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Feb 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
February 29, 2024

Everyone was ready to sell a car Saturday. Super pleasant experience. Loved Deanndra's attitude and responses to my requests. More

by jessjjordan
Recommend Dealer
Yes
Employees Worked With
Deanndra Mathes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanndra Mathes
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Feb 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
February 29, 2024

Mike was phenomenal during my shopping and ended up putting me in exactly what I wanted. The finance manager I worked with (I can't remember his name ??) but he was also amazing. These men genuinely ma More

by brittanynicole9221
Recommend Dealer
Yes
Employees Worked With
Mike Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brown
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Feb 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 29, 2024

Courteous and knowledgeable Staff was friendly and helpful. They always are. thank you. Good grief More

by jesmel102
Recommend Dealer
Yes
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Mar 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
February 27, 2024

Customer service was great, Terry was great The customer service was great. Terry was polite and nice and didn't wait to long in the waiting room More

by jessicarobledo80
Recommend Dealer
Yes
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Feb 28, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
February 24, 2024

This was my first experience ever as a customer. I was pleasantly surprised and impressed. More

by Madkatters1
Recommend Dealer
Yes
Employees Worked With
Dean Loveless was my service writer. He took good care of my repair needs.
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Feb 27, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
February 23, 2024

The man who helped me in the service department was very kind and helpful. He did a fantastic job. More

by EMILYBUMBLEBEE
Recommend Dealer
Yes
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Feb 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
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