Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,150 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
Contact Dealership
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

Directions

By Type

Showing 4,150 reviews

February 28, 2020

Caleb McNair was great to work with! He had excellent customer service, and I highly recommend him. John Poyner and Caleb made the process easy. More

by BROCKCARSON
Recommend Dealer
Yes
Employees Worked With
Caleb McNair
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

BROCKCARSON, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 28, 2020

Ronnie was wonderful! He was honest, on time, and kept me up to date. I will take my car back to him for service in the future. More

by txtechcl
Recommend Dealer
Yes
Employees Worked With
Ronnie botello
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

txtechcl, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
February 28, 2020

Honda service was professional and super helpful. The service was quick and easy and had my car back in no time at all. Thanks Honda Service Team. More

by angelica_serenil
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

angelica_serenil, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
February 27, 2020

We took our truck in to address multiple recalls we have received notices on. Everything was easy...from making the appointment, to dropping off and picking up! Very pleased! More

by allisonkerin
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

allisonkerin, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 27, 2020

I was very nervous about my purchase since it was my first big vehicle purchase and I wanted to be sure I was making the right decision. Ricardo was so patient and understanding and even stayed late. I More

by cassandra.alcantara88
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

cassandra.alcantara88, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 27, 2020

Great customer service! Car serviced in timely manner. No appointment needed. Good customer service. Great customer service. Awesome customer service. Preferred dealership. Friendly employees. Good service. More

by ddiaz806
Recommend Dealer
Yes
Employees Worked With
Terry and rep who took car
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

ddiaz806, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 27, 2020

AMAZING PLACE TO GET A VEHICLE They were extremely helpful and were all about pleasing and helping their customers. I would definitely go back to them in a few years. And would reco More

by Miranda Mireles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilio , Mike Brown
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

Miranda Mireles, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
February 27, 2020

Dean and his crew always go above and beyond to take great care of me! Terry always makes sure I’m a very happy camper! More

by sewan15
Recommend Dealer
Yes
Employees Worked With
Dean and Terry
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

sewan15, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
February 26, 2020

I took my truck in for service and it sat there all day long and no one even looked at it. I even had an appointment. Their excuse is all the recalls they’re dealing with, but it does not seem to be that w More

by 19Sierra
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

19Sierra, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I have shared your concerns with our GMC Service Manager and Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
February 26, 2020

Establishment was clean.. had lots of cars to see in all different price ranges. Salesman Ramon did not try to upsale me.. he was polite and offered me many refreshments while I waited and was rally there More

by Joshuasmith18307
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramoncinstancuo 5 stars, Blake Silvas, Dayne O'Reilly, Dan Bryant
Report | Print
Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

Joshuasmith18307, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
1
...
250
251
252
...
415