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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,105 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,105 reviews

December 25, 2019

Service of a tire pressure problem Tire was new however it would not keep the correct air pressure. The service center tried to find the leak but could not find it. Thanks for your effo More

by Larry S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry I am bad with names
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Dec 26, 2019 -

Frank Brown Auto and Truck Ranch responded

Larry S, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 24, 2019

disaster I spent $1k+ check engine light goes off on my way home. Rented car to see family in Christmas $360. Lousy customer service. Will they make it better? More

by hoping they will make it good
Customer Service
Friendliness
Recommend Dealer
No
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Dec 26, 2019 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 24, 2019

It was a very good ! Salesman was helpful and financing was easy to work with ! Overall it make pick up buying a great experience !! I would recommend frank brown and it More

by ajokertowing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J R Gilvin
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Dec 26, 2019 -

Frank Brown Auto and Truck Ranch responded

ajokertowing, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 23, 2019

Quality Service Frank brown honda provides quality service to all my honda vehicles. They do provide timely response and great customer service as you drive in the se More

by nazer_dagani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
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Dec 23, 2019 -

Frank Brown Auto and Truck Ranch responded

nazer_dagani, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 23, 2019

Great! Everyone was so nice. Enjoy the convenience of the waiting room! Fair price for an oil change and tire rotation .There was a wait but was worth More

by kklangford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Man that i checked me out, was very nice!
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Dec 26, 2019 -

Frank Brown Auto and Truck Ranch responded

kklangford, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 22, 2019

Top Notch I am always treated well, from check-in to check-out. Robert the driver takes and picks me up safely, courteously and is always personable. Terry the More

by annapete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry the cashier, Robert the driver.
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Dec 23, 2019 -

Frank Brown Auto and Truck Ranch responded

annapete, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 20, 2019

New Truck Purchased a new truck, exactly what we needed and a great price. Paul Vera was a great salesman, and very helpful though out the whole process Than More

by a.r.ref
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Vera
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Dec 20, 2019 -

Frank Brown Auto and Truck Ranch responded

a.r.ref, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 20, 2019

Ramon Constancio was awesome! Ramon Constancio was awesome and treated us well! He took care of all details and made buying a car a breeze! We came back a couple of days later an More

by Rmendez20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Yeoman and Michael M
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Dec 21, 2019 -

Frank Brown Auto and Truck Ranch responded

Rmendez20, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 20, 2019

Amazing service After a lengthy search, we found someone who was not just helpful but gave us a great deal. Great customer service, great car, great deal. Thank you More

by missingyou192003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Costianilo
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Dec 21, 2019 -

Frank Brown Auto and Truck Ranch responded

missingyou192003, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 20, 2019

Car repair The day my car quit my 96 yr old father was rushed hospital. I appreciated any and all help to get my car back under my circumstances. More

by donna.barnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie??
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Dec 20, 2019 -

Frank Brown Auto and Truck Ranch responded

donna.barnes, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
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