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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,150 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,150 reviews

October 25, 2019

Great Service Department The staff are very friendly and helpful. Tony was great to let me know exactly what was going on with my car and how long it would take to fix it. I More

by Happybuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony, Terry
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Oct 28, 2019 -

Frank Brown Auto and Truck Ranch responded

Happybuyer, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
October 25, 2019

Excellent Car Buying Experience My car buying experience was excellent. They listened to what I was looking for and found me a vehicle which met all my needs. There were no pushy t More

by Car Shop Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2019 -

Frank Brown Auto and Truck Ranch responded

Car Shop Girl, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
October 24, 2019

Great experience Overall, the experience was great! Brian and Steven were awesome to work with. The. Holding was nice and clean, the waiting room was very nice and it More

by csharpie14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
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Oct 25, 2019 -

Frank Brown Auto and Truck Ranch responded

csharpie14, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
October 23, 2019

Very pleasant experience. Dealership was very helpful and made car buying a good experience. They did not put any pressure on you to buy the car or to purchase any extra acces More

by ronnie5026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2019 -

Frank Brown Auto and Truck Ranch responded

ronnie5026, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
October 23, 2019

Excellence Sammy is great! He has helped me several times and is always on top of everything. He continues to go out of his way to make sure my vehicle is taken More

by Jalvarez0121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Perez, service cashier
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Oct 24, 2019 -

Frank Brown Auto and Truck Ranch responded

Jalvarez0121, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
October 23, 2019

Great Experience Easy to deal with and very knowledgeable! Kept me up to date with the whole process. I would highly recommend and would take my vehicle here again. More

by belle7001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Reyna
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Oct 24, 2019 -

Frank Brown Auto and Truck Ranch responded

belle7001, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
October 23, 2019

Fast and efficient Great local dealership with the friendliest service! Brought car for regular maintenance and they were awesome as always and had it in and out fast. More

by kaci_greer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Oct 24, 2019 -

Frank Brown Auto and Truck Ranch responded

kaci_greer, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
October 22, 2019

Great Car salesman Great agent that I dealt with very polite. He made it super easy to get this vehicle and I really appreciate his kindness and patience More

by Tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Gilvin
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Oct 23, 2019 -

Frank Brown Auto and Truck Ranch responded

Tina, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
October 21, 2019

Great Experience It was So easy dealing with Frank Brown! Nothing but positive comments from us! The whole process was easy and my husband and I left very satisfied. More

by Mandieb23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2019 -

Frank Brown Auto and Truck Ranch responded

Mandieb23, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
October 21, 2019

Friendly and helpful Rob was a great sales rep. He got me the car I wanted at the price I wanted. We didn't have to wait very long either. More

by SLIMJOCHEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Phillips
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Oct 22, 2019 -

Frank Brown Auto and Truck Ranch responded

SLIMJOCHEN, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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