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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,120 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,120 reviews
April 22, 2019
Great people to work with Working with the people at Frank Brown make the purchase worth it. They will work with you in anyway to get you in a car that you can afford without Working with the people at Frank Brown make the purchase worth it. They will work with you in anyway to get you in a car that you can afford without any pressure. This was the second purchase from Frank Brown I will return for a third . More
by RMNIXON16
Verified Customer
Helpful April 19, 2019
Excellent!! Everyone from the service department to Terry where you check out were very cordial and knew what they were doing. I would highly recommend your serv Everyone from the service department to Terry where you check out were very cordial and knew what they were doing. I would highly recommend your service department. Thank you for your service in taking care of my vehicle. More
by gittyupgo1
Employees Worked With
Terry in check our
April 19, 2019
(1) Oil change & (2) trunk latch loose. Tony Vierra was very courteous and was excellent in repairing & fixing the loose trunk latch. I appreciate Tony Vierra very much and I recommend him. Tony Vierra was very courteous and was excellent in repairing & fixing the loose trunk latch. I appreciate Tony Vierra very much and I recommend him. More
by Runner
Employees Worked With
Tony Vierra.
April 18, 2019
Good Service Terry is Friendly and accommodating.and professional. Works hard to please the customer and do what’s right. Is always willing to help you. Good pers Terry is Friendly and accommodating.and professional. Works hard to please the customer and do what’s right. Is always willing to help you. Good person to work with. More
by kplank2
Employees Worked With
Terry Perkins is always friendly and treats you well.
April 17, 2019
Service The service was awesome I will be back. It was great everyone when above and beyond. Courteous and kind. Would recommend it to others. Congratulations The service was awesome I will be back. It was great everyone when above and beyond. Courteous and kind. Would recommend it to others. Congratulations for good service, More
by sandypayne368
Employees Worked With
April 16, 2019
State inspection Dean loveless always takes great care of me and my car. From the moment i pull into the drive, to the time I leave all of my needs are met. Dean loveless always takes great care of me and my car. From the moment i pull into the drive, to the time I leave all of my needs are met. More
by tyler.loveless1789
Employees Worked With
Dean Loveless
April 15, 2019
Great customer service! Great deals and great service. They found us exactly what we wanted. Worked with us to get the best financing option. Love my new Yukon! Great deals and great service. They found us exactly what we wanted. Worked with us to get the best financing option. Love my new Yukon! More
by shawndihall1
Employees Worked With
Freddy
April 15, 2019
2019 GMC AT4 Easy to deal with. Quick on getting the deal done. Friendly people throughout the organization. Very detailed on what services are offered. Will c Easy to deal with. Quick on getting the deal done. Friendly people throughout the organization. Very detailed on what services are offered. Will come back for future deals. More
by codyshaun1233
Employees Worked With
April 15, 2019
Warranty wlrk I’ve used this particular department for warranty and non-warranty related work. In every instance they’ve advised me on the issue, repair costs and v I’ve used this particular department for warranty and non-warranty related work. In every instance they’ve advised me on the issue, repair costs and various ways to reduce costs. I appreciate them. More
by CasTTU99
Employees Worked With
Sammy
April 14, 2019
Oil change. Inspection I can count on FB to take care of my 2013 Honda Fit. I really appreciate the cashier, Terry, to be a friendly face for over 20 years. I can count on FB to take care of my 2013 Honda Fit. I really appreciate the cashier, Terry, to be a friendly face for over 20 years. More
by jackie.driskill
Employees Worked With
Terry
