Frank Brown Auto and Truck Ranch
Lubbock, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,136 reviews
Fast,easy,and professional The service department was fast,understanding and Tony really made the whole thing painless and convenient.I needed a loaner,got one.the car runs how The service department was fast,understanding and Tony really made the whole thing painless and convenient.I needed a loaner,got one.the car runs how it is supposed to and they pretty much had to tear the engine down to nothing to fix it. More
Above and beyond Service was quick and reliable. They addressed recall issues. Ronnie went above and beyond to get tail light repaired. General oil change and tire ro Service was quick and reliable. They addressed recall issues. Ronnie went above and beyond to get tail light repaired. General oil change and tire rotation was quick. More
Lackadaisical staff At the forefront of innovative and relevant customer service, I can assure you Frank Brown Honda is comfortably seated as far as possible. I’ve never At the forefront of innovative and relevant customer service, I can assure you Frank Brown Honda is comfortably seated as far as possible. I’ve never met such arrogant non-accommodating groups of quasi-professionals in my life. That being said, unless absolutely worst case senario were to happen, my tires will never touch that lost cause of a dealership. More
Service good but My 2014 Honda Accord would not start due to a faulty starter. Installation of the starter went perfectly. BUT the starter went out at 39000 miles! Not My 2014 Honda Accord would not start due to a faulty starter. Installation of the starter went perfectly. BUT the starter went out at 39000 miles! Not acceptable at all for the quality reputation Honda products have. 3000 miles past the warranty and still WAY TO EARLY for any starter to fail. The dealership had no problem taking our money for a faulty, poorly engineered starter. Service is good. Product is not. More
Thanksgiving Repair I came in the day before thanksgiving on a family road trip from Clovis, NM. They were the only shop anywhere near me with the part we needed, but no I came in the day before thanksgiving on a family road trip from Clovis, NM. They were the only shop anywhere near me with the part we needed, but no service space for like 5 days. The customer service guys worked with me and got my Odyssey in, part replaced, and back on the road within 4 or 5 hours. Can’t thank these guys enough for saving our thanksgiving road trip. More
Consistently great Quick service with an honest estimate on how long you may wait. Terry, the cashier, is very friendly and remembers customers. Makes you feel you are p Quick service with an honest estimate on how long you may wait. Terry, the cashier, is very friendly and remembers customers. Makes you feel you are part of a nice family. Appreciate being treated like a customer and not a dumb female. More
Frank Brown Honda service department We took our 2017 CRV to Frank Brown Honda for a repair . The work was completed in a timely manner and the issue was resolved We took our 2017 CRV to Frank Brown Honda for a repair . The work was completed in a timely manner and the issue was resolved More
Extremely Happy! My experience with Frank Brown Honda is how all car buying should. The staff is friendly, knowledgeable, and cares about superb customer service! I a My experience with Frank Brown Honda is how all car buying should. The staff is friendly, knowledgeable, and cares about superb customer service! I am forever a Frank Brown loyalist. More
Love the guys at Frank Brown I know that I’ll be taken care of when I go to frank brown. It’s the only place I trust. Thanks for another great service appointment. I know that I’ll be taken care of when I go to frank brown. It’s the only place I trust. Thanks for another great service appointment. More
Impressive experience Friendly staff. Made the the whole car buying experience less stressful than with other dealerships we've dealt with in the past. They made it more of Friendly staff. Made the the whole car buying experience less stressful than with other dealerships we've dealt with in the past. They made it more of an enjoyable experience. Thank you very much, will definitely return to this dealership in the the future. More