Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,410 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Friendly customer service but had vehicle too long Taken in for what seemed a simple fix but they couldn’t get to my car in a timely manner. There was an oil leak and car war originally taken in in 11/ Taken in for what seemed a simple fix but they couldn’t get to my car in a timely manner. There was an oil leak and car war originally taken in in 11/8/19 but was told the wouldn’t even be able to look at it until Monday (I had scheduled an appointment by the way). So I took my car and returned on Monday 11/11/19. They didn’t have a loaner at the time which was fine but they didn’t emergent able to even look at my. At until late Wednesday 11/13/19. They did end up getting me a loaner. When they got to look at it they did confirm it was an oil leak and ordered the needed part. I did not get my car back until 11/20/19 I believe. I will say everyone was very friendly. More
Rotate and balance tires Quick service and very friendly. Great price and they go above and beyond to make sure you are satisfied. Will definitely use for all my service needs Quick service and very friendly. Great price and they go above and beyond to make sure you are satisfied. Will definitely use for all my service needs. More
Exactly what I needed They were very kind and helped me with every question I had with a happy heart. They got to me on their busy schedule and got my car out of the shop w They were very kind and helped me with every question I had with a happy heart. They got to me on their busy schedule and got my car out of the shop with no issues. More
Great Service Department! I’ve been here several times and always have a great experience. The employees are always kind and quick to get everyone taken care of. I haven’t eve I’ve been here several times and always have a great experience. The employees are always kind and quick to get everyone taken care of. I haven’t ever been to a better service department! More
Great customer service When I arrived I was greeted by Mr. Botello, he is very polite and very friendly the waiting area is a little small but other than that everything was When I arrived I was greeted by Mr. Botello, he is very polite and very friendly the waiting area is a little small but other than that everything was awesome. I would recommend them 100% More
Quick & Personable Terry explains what has been done to the car and is always very friendly. He will let you know when to expect the next service. Service was a quick Terry explains what has been done to the car and is always very friendly. He will let you know when to expect the next service. Service was a quick in and out within the hour. More
Tire change All went well. Had to return the car because there were two nails in the tire and only one was repaired. Everyone was nice and helpful. All went well. Had to return the car because there were two nails in the tire and only one was repaired. Everyone was nice and helpful. More
Amazing service The staff are always genuine and courteous! Getting an oil change is never a chore and is actually a very pleasant experience. Thanks a bunch Frank Br The staff are always genuine and courteous! Getting an oil change is never a chore and is actually a very pleasant experience. Thanks a bunch Frank Brown! More
Oil change Had a great experience at Frank Brown today with great service getting my oil changed! I always ask for Ronnie Botello because he always takes such go Had a great experience at Frank Brown today with great service getting my oil changed! I always ask for Ronnie Botello because he always takes such good care of me and is very courteous!! More
Service Had excellent service. Tony help me out a lot with the question I had and he was able answer them. He also told me the step by step what needed to be Had excellent service. Tony help me out a lot with the question I had and he was able answer them. He also told me the step by step what needed to be done on the car. More