Back

Frankfort Toyota

Frankfort, KY

4.9
3,616 Reviews
Frankfort Toyota is a family-owned and operated business. We take pride in our community and are honored to provide our services to TMMK(Toyota Motor Manufacturing Kentucky). Our customers appreciate the way we do business, and we know you will too! We attribute our entire repeat and referred customers to having built a reputation on providing courteous and honest service. No games. No gimmicks. No hassles. Call or take a short drive to Frankfort Toyota today!
Contact Dealership

1001 Leestown Road

Frankfort, KY

40601

Directions

By Type

Showing 3,616 reviews

October 29, 2019

We have used this dealership for years. We purchased our first Highlander here and have used the auto service department thereafter. When we needed a new Highlander we did not look any where else but came s More

by Ted & Cathy
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Oct 30, 2019 -

Frankfort Toyota responded

We certainly do appreciate giving us the opportunity to earn your business. Thank you for always coming back to us.

October 29, 2019

Poor service and lying salesman~ Rode and bought a 2018 Camry L.had bad brakes metal to metal.Salesman Lied,Manager Lied.Won't do anything about it.>Sorry Place. More

by paratrooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Burnside
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Frankfort Toyota responded

All of our pre-owned inventory is put through an extensive inspection process here at Frankfort Toyota. Our records indicated that the brakes on this vehicle were sound and were not in need of replacement or repair. Furthermore, no abnormal noises were detected during this inspection by our technician. Our records show that you purchased this vehicle a full month ago and we were not made aware of your concern until yesterday, 10/28. Unfortunately, with the amount of time passed, a multitude of issues may have arose. This is the nature of purchasing a pre-owned vehicle. After receiving your phone call; Frankfort Toyota offered to inspect, diagnose, and in the event of an issue, repair said issue. However, you refused our offer to diagnose and potentially repair the issue, stating that you would repair the vehicle yourself. Unfortunately, it is not the policy of Frankfort Toyota to recompense for replacement parts or labor –sight unseen, as you requested – without diagnosing the issue in our service department. Thank you for choosing Frankfort Toyota.

October 28, 2019

Great customer experience. Accommodating with no pressure. Everyone that I worked with at Toyota Frankfort did a great job in assisting me with my purchase. Billy and Elvis are great to work with and made my t More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
"Elvis" Scott Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy O'Banion
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2019

Great Service department Service department is great there. Very honest and efficient. The lady I worked with was awesome. Unfortunately I do not remember her name. She was ve More

by Kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley, Jeremy Stewart
Oct 28, 2019 -

Frankfort Toyota responded

Thank you for choosing us for your servicing needs. We appreciate your business and look forward to seeing you again in the future.

October 26, 2019

service and repair Beth Kaiser is the main reason I continue to return to Frankfort Toyota.. She is diligent in making sure that my needs are taken care of.. She also pu More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Frankfort Toyota responded

We certainly appreciate your business Mr. Brown. It is wonderful to hear that Beth provides such good customer service to you. Should you need anything or have any questions or concerns please don't hesitate to let us know.

October 25, 2019

Highly recommend Always professional without being stuffy, courteous, thoughtful, helpful, and very easy to talk with. Service waiting area is very comfortable, well s More

by Garcon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Hensley
Oct 28, 2019 -

Frankfort Toyota responded

Thank you for your business and recommendation. We appreciate your faith in our Service department.

October 25, 2019

Excellent as always! Once again DOUG and his team go above and beyond to make sure my needs are met as a consumer, thanks again for a great service! More

by cqa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Oct 28, 2019 -

Frankfort Toyota responded

It was our pleasure, thank you for choosing Frankfort Toyota for your servicing needs.

October 25, 2019

Service I feel like they look over everything so I don’t have to worry about anything. Everyone was very friendly and cared. The price was reasonable. More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Frankfort Toyota responded

We appreciate your business. Thank you for choosing Frankfort Toyota.

October 25, 2019

Great customer service and always fast Always friendly. We are in and out and not wasting all day waiting on our vehicle. Nice kiddie area. Always a selection of doughnuts and cookies. More

by loislane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Frankfort Toyota responded

We appreciate your business and we always try to make the experience here as comfortable and convenient as possible.

October 25, 2019

i travel from Lexington because their staff are wonderful. I said it all.above. What more can I say. I bought the car there and like the service department enough to travel 23 miles to return. More

by franktoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

Frankfort Toyota responded

That truly does speak volumes, we appreciate your efforts to service with us. Thank you for your business.

...
97
...