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Fred Martin Nissan - Service Center

Akron, OH

4.6
1,545 Reviews
Call Service Center (330) 644-8888

1,545 Reviews of Fred Martin Nissan - Service Center

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July 12, 2023

Took my truck in for two different things replacement of trim on the tailgate and brakes pulsating. Tailgate trim was fixed but they fix the back brakes and said it was much improved. However, when I drove More

by Jim.tornero1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Fred Martin Nissan responded

Hi Jim. We replaced the rear brakes on your vehicle under a part warranty. However, during our inspection, we found pulsation coming from the front of the vehicle as well. We did advise you of this during your visit. We're sorry about the issues with your vehicle, but you were made aware of these issues during your visit. If you would like us to look at the front, please call us and schedule a service appointment so that we can get this issue resolved for you. Thank you for your review.

Jul 13, 2023 -

Jim.tornero1 responded

That is absolutely incorrect! Yes, you did tell me about the front brakes would need replaced eventually but your technician looked at the back brakes and when I went to pick up the car, he said your car is running much much better. I can tell a big difference there’s only a slight pulsation. That is not the case when I drove the car so if you wanna get technical about it let’s get technical about it or maybe it would be better for me to go online and do a review either way let me know.

July 12, 2023

Thank you, everyone, and also Patrick for all the excellent service and the great pricing. More

by stephenkinford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Fred Martin Nissan responded

Thank you so much, Stephen, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Fred Martin Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

July 11, 2023

Excellent fast service. They are very professional and knowledgable. Will continue using Nissan service it was abpleasure dealing with tgem More

by SUSIE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Fred Martin Nissan responded

Thank you so much for letting us know how we did! We're glad to hear that we were able to give you a great experience! Thank you for the 5-star rating and we look forward to seeing you again for your next service appointment!

July 10, 2023

Amy was great. She had me scheduled for my extended ware appt early and had my loaner ready to go. My new car was ready in a few hours. Ive always had great service More

by MAIRTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Fred Martin Nissan responded

We're glad to hear we could give you a great service experience! Thank you for choosing us and for giving Amy a shout-out! Thank you again and we look forward to your next visit!

July 07, 2023

This time when I had service done, the person who took care of my check in and finish was very nice and accommodating. More

by Kathleenpya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
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Jul 10, 2023 -

Fred Martin Nissan responded

Thanks for sharing about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

July 06, 2023

Great service fast and friendly. Very knowledgeable and communicated needed services in an understandable manner More

by TONYAESSICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Fred Martin Nissan responded

We're happy to hear that we were able to provide you with great service! Thank you so much for choosing us and for leaving a 5-star review! We look forward to seeing you again at your next service appointment!

July 05, 2023

.I have been leasing with Nissian since 2015. Zero complaints with salesman and women. The service staff is great! More

by ARABELLAMARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2023 -

Fred Martin Nissan responded

Thank you for your continued support of our dealership and for leaving us a 5-star review! We look forward to working with you again!

July 04, 2023

Brandon was nice and treated me with kindness. Joe was nice too I will be telling my friends and family to come hete More

by shellybrockley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Lamtman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Maas, Denise Law
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Jul 04, 2023 -

Fred Martin Nissan responded

Your feedback and rating mean a lot to us, Shelly. Thank you for choosing Fred Martin Nissan and for helping to spread the word about us

July 01, 2023

Excellent customer service. Great communication. Amy is so kind and so nice. Would highly recommend the service department at Fred Martin Nissan. More

by xxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Maas, Jamie Frost
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Jul 03, 2023 -

Fred Martin Nissan responded

Thank you for the kind, 5-star review! We're glad to hear we could give you a great experience! Thank you for your business and we hope to see you again for your next service appointment!

July 01, 2023

Service was great. Everyone was polite and courteous . Joe Zavarelli is the best. I can't wait to come back More

by TOTHSTEVEN67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Zavarelli
Report | Print
Jul 03, 2023 -

Fred Martin Nissan responded

Thank you for the 5-stars and for your business! We look forward to seeing you again at your next service appointment!

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