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Fred Martin Nissan - Service Center

Akron, OH

4.7
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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April 29, 2021

Service appointment handled on schedule and although they were obviously having a busy day, completed when promised. I was kept informed of the progress and got detailed information about needed or soon ne More

by Stowbill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2021

Speedy and friendly service at a great price. The only bad thing is I have to write a short essay every time they ask for a survey. More

by ADAMWAMSLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 29, 2021

Great service as always! Staff is very friendly professional, very helpful. I will recommend Fred Martin Nissan for their excellent sales dept and service dept. More

by HAWRANICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

April 28, 2021

The staff is very friendly. I’m out of there within an hour for a oil change and tire rotation. I would highly recommend using them. More

by E.MEYERS7320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
May 14, 2021 -

Fred Martin Nissan responded

Thank you for the 5-Star Review and your recommendation!

April 28, 2021

Everyone was very courteous and professional. The environment was clean and calm. I was very pleased with the mechanic's work Outstanding awesome experience thanks. More

by nadinebates.9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of the women in the cashier's office were very nice The flavored creamer was a special touch to the courtesy coffee.., Nate Anderson
Apr 30, 2021 -

nadinebates.9 responded

Thank you for restoring my faith in dealerships giving customers the best service possible.

April 28, 2021

Always superior customer service at Fred Martin Nissan. I bring all my vehicles here for service. I’m glad to be part of the Nissan Family More

by TOPGUNNAZBARBERSHOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for your 5-Star Review!

April 27, 2021

The part they replaced was not the issue. So I had to pay $300 out of pocket because is wasn’t covered under my warranty and I still have the same problem with my car. More

by Matthew87young
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan
Apr 28, 2021 -

Fred Martin Nissan responded

Hi Matthew- Your vehicle originally came in with a key error issue. Our Technician found the hood had been damaged and was in an accident. The hood latch was replaced, and the key worked properly when you picked up your vehicle. After you left, the error message came back on. Upon further review, there is likely an underlying issue that remains from the accident damage. We would like for you to drop the vehicle off for further diagnosis. Please contact Patrick Hine in the Service Department to schedule this. Thank you.

April 27, 2021

Efficient., and courteous. From the time I walked in to the time I left. Kept me informed of progress throughout the experience. Would definitely recommend . More

by bvictor2@neo.rr.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

Thank you for your 5-Star Review and your recommendation!

April 27, 2021

The service was impressive they were on time friendly and very professional. They emailed me when it was time for my car to get service and it very easy to get appointment. I really appreciate this dealershi More

by VICKIEMILLENDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for your review!

April 27, 2021

Fred Martin employees are always helpful and professional. Service department made it easy to get scheduled for my car’s oil change. I would highly recommend them to my friends and family. More

by AMYBOWENHM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Fred Martin Nissan responded

Thank you for your 5-Star Review and your recommendation. If there is anything additional our team could assist with, please give us a call. We are happy to help.

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