Back

Fred Martin Superstore

Barberton, OH

4.7
2,641 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
Contact Dealership

3195 Barber Rd

Barberton, OH

44203

Directions

By Type

Showing 2,641 reviews

June 10, 2022

Working with the dealership was awesome! Better than my first experience 6-7 years ago! Amber, Alex and Bob are awesome. They made me feel comfortable with my trade and purchase. Thank you a More

by blparsons08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Wiandt
Jun 10, 2022 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

June 08, 2022

Everyone was very helpful and considerate of my husband’s paralysis. I would highly recommend this establishment to anyone looking for a vehicle. Very professional and quick service as well. We will definite More

by Staceystramowski93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Jun 09, 2022 -

Fred Martin Superstore responded

Thank you, Stacey! It's great to hear that our team provided you and your husband with great customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

June 08, 2022

Felt rushed through whole process had to revisit the place many times definitely will be going somewhere else for my next car More

by Mr.JarrellSmith
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
T Smith
Jun 09, 2022 -

Fred Martin Superstore responded

Hi Jarrell, we sorry to hear your recent experience with us was less than positive and also apologize if you felt rushed during the purchase of your vehicle. Due to some issues during the paperwork stage, there were some additional documents that needed signed, which could have been done electronically, however due to the time sensitivity of completion for the paperwork to acquire your finances for the vehicle, we had to request you to return at your earliest convenience to complete the paperwork for your vehicle. We do understand the frustration and the inconvenience this may have caused. Thank you for stopping in at Fred Martin Superstore, and congratulations on your vehicle. If you have any additional questions or concerns, do not hesitate to give your Salesperson a call at 330-753-4444.

June 07, 2022

Alex was amazing he really took time to help me get the exact vehicle I was looking for he was never pushing trying to rush me he really took time to explain everything in detail and if I was not understan More

by Linda S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wiandt
Jun 08, 2022 -

Fred Martin Superstore responded

Linda, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Alex delivered such a great experience! Thank you - Fred Martin Superstore Team

June 06, 2022

My experience was amazing. Alex was very nice and understand of how nervous i was making my decision. He went ABOVE and beyond my expectations on the deal of my purchase. Amber More

by blparsons08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Wiandt
Jun 06, 2022 -

blparsons08 responded

I can not thank the store enough for giving me a totally different experience. I would refer family and friends to see Amber W. Or Alex.

June 06, 2022

Great people easy to do business with I have bought multiple cars from them would recommend them to anyone More

by BCORRADI@AOL.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett smith
Jun 06, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

June 06, 2022

Even with a limited inventory, I was able to get the vehicle I wanted and now love More

by NMANDERSON0911
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie
Jun 06, 2022 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that Lonnie had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

June 06, 2022

Our Salesman, Richard Bacon, was exceptional. He went above and beyond to find us the perfect car for my daughter’s first car. We had several specifications and he ticked the box on each. The ent More

by Knitttwittt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
Jun 06, 2022 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that Richard had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

June 05, 2022

Derrick was phenomenal, pleasant, helpful and informative. I would ask for him if I was to buy another car there More

by MARK@ARNOLDMARKWELLS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Adair, Derrick Desharnais
Jun 06, 2022 -

Fred Martin Superstore responded

Mark, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Derrick met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

June 05, 2022

Easy and straightforward to deal with. Large selection. One complaint is tires on purchased vehicle were dry rotted. Brought to salesman’s attention that tires were bad and did get $400 More

by drdonley1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben
Jun 06, 2022 -

Fred Martin Superstore responded

Dr. Donley, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. We are pleased to hear that you felt the salesperson was able to help with this situation. If you have any concerns please feel free to reach out. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

...
102
...