Fred Martin Superstore

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Cody, and look forward to your next visit. Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

puss1024 responded

Ms. Bittner, This was our second time using Lisa Allison as our salesperson. She is personable, professional and always seems to know exactly what we are looking for. We had absolutely no complaints with our salesperson. We feel that the finance person talked about all the great things that Fred Martin was "giving" us but never one time told us that the extension of the warranty would be $3500 or that the tire insurance was $1500. As we sat down in the very beginning, the first words repeated by my husband were that we did not want any EXTRAS, and still we ended up with $5000 of extras that were never completely verbally explained. We realize that we signed all documents and that falls on us, but it was late in the night and the finance guy said he would just show us where to sign. We originally opted for the clear coat and interior protection and my husband said he would pay cash and somehow it ended up on our loan and the cash was added as a down payment. The finance guy never one time told us bottom line price on the vehicle. The loan process in this case ruined our entire experience and we just wonder how many little old people get taken advantage of in this same manner.

Fred Martin Superstore responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Khadijah- you have a vehicle that is 6 years old with nearly 75,000 miles on the odometer that you purchased from us two years ago. Yes, your transmission failed and was covered under our FREE Lifetime Limited Powertrain Warranty. You paid only 25% of this repair, and we paid a total of $6,500.00 including additional parts that needed replaced. We did not break your steering gear. The vehicle could not even be driven until the transmission was replaced, and on our final test drive we noticed the power steering gear was failing causing the vehicle to lose power steering. This was not a covered item under the FREE Lifetime Limited Powertrain Warranty, and you had not purchased any extended warranty products that may have covered the item when you took possession of the vehicle. While we understand you are frustrated with the high price of this repair, our free warranty covered the lion's share of the cost. If it were not for free used car warranty you received with the vehicle, your cost would have been exponentially higher. Thank you for your comments.

Fred Martin Superstore responded

Thank you for taking the time to leave us a five-star review. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Congratulations on your new Jeep! It's fantastic to hear that Bill provided you with great customer service while assisting you with your new purchase. We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore. We look forward to having you as one of our valued customers for years to come. Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope your son will continue to enjoy his new vehicle! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Dan, Thank you for sharing your experience with us! We're happy to hear it went well working with Justin and Kerry. We hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, Larry, and we hope to see you again! Thank you - Fred Martin Superstore Team