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Fred Martin Superstore

Barberton, OH

4.7
2,662 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,662 reviews

May 21, 2022

Go out the way for you and beat help you can get recommended to anyone More

by Cody nelson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob sale supervisor for Colton five stars as well, Colton Terepka
May 23, 2022 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Cody, and look forward to your next visit. Thank you - Fred Martin Superstore Team

May 20, 2022

Super friendly and easy to work with! Made our car buying experience fast and stress free. More

by LEXIPOO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

May 18, 2022

The gentleman, at the dealership, that handled our financing added extra insurance in the contract and never asked or told us about it. I discovered it when i reviewed the paperwork. $3500.00 worth of More

by puss1024
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022 -

Fred Martin Superstore responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

May 27, 2022 -

puss1024 responded

Ms. Bittner, This was our second time using Lisa Allison as our salesperson. She is personable, professional and always seems to know exactly what we are looking for. We had absolutely no complaints with our salesperson. We feel that the finance person talked about all the great things that Fred Martin was "giving" us but never one time told us that the extension of the warranty would be $3500 or that the tire insurance was $1500. As we sat down in the very beginning, the first words repeated by my husband were that we did not want any EXTRAS, and still we ended up with $5000 of extras that were never completely verbally explained. We realize that we signed all documents and that falls on us, but it was late in the night and the finance guy said he would just show us where to sign. We originally opted for the clear coat and interior protection and my husband said he would pay cash and somehow it ended up on our loan and the cash was added as a down payment. The finance guy never one time told us bottom line price on the vehicle. The loan process in this case ruined our entire experience and we just wonder how many little old people get taken advantage of in this same manner.

May 18, 2022

The sales team worked hard to meet my needs! The purchase process was the easiest ever when buying a vehicle! More

by AIMEEWATERS888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Constantine, Jordan Smith
May 19, 2022 -

Fred Martin Superstore responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

May 17, 2022

The absolute worst dealership ever! !! They are crooks! You take your car to get serviced and they break more stuff to make you pay more! Not to mention they over charge for parts and la More

by Khadijahscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Monroe
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Fred Martin Superstore responded

Khadijah- you have a vehicle that is 6 years old with nearly 75,000 miles on the odometer that you purchased from us two years ago. Yes, your transmission failed and was covered under our FREE Lifetime Limited Powertrain Warranty. You paid only 25% of this repair, and we paid a total of $6,500.00 including additional parts that needed replaced. We did not break your steering gear. The vehicle could not even be driven until the transmission was replaced, and on our final test drive we noticed the power steering gear was failing causing the vehicle to lose power steering. This was not a covered item under the FREE Lifetime Limited Powertrain Warranty, and you had not purchased any extended warranty products that may have covered the item when you took possession of the vehicle. While we understand you are frustrated with the high price of this repair, our free warranty covered the lion's share of the cost. If it were not for free used car warranty you received with the vehicle, your cost would have been exponentially higher. Thank you for your comments.

May 17, 2022

Was very happy to find such a beautiful place with lots of inventory to choose from! More

by CJONES61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Phillips
May 18, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to leave us a five-star review. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

May 17, 2022

Bill made my experience super easy and made sure I was happy with the vehicle I drove home with. I would definitely recommend him to anyone looking to buy or lease a car,truck or SUV .Thank you for being More

by tersud68 love my Jeep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Fred Martin Superstore responded

Congratulations on your new Jeep! It's fantastic to hear that Bill provided you with great customer service while assisting you with your new purchase. We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore. We look forward to having you as one of our valued customers for years to come. Thank you - Fred Martin Superstore Team

May 16, 2022

Alex was wonderful to work with in finding our son his first vehicle. We came to Fred Martin for a very different vehicle that ended up not being the best fit. We felt no pressure from Alex rather than h More

by CHoover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wiandt
May 16, 2022 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope your son will continue to enjoy his new vehicle! Thank you - Fred Martin Superstore Team

May 16, 2022

I was impressed with how simple it was to get this process done. All the legwork was done over the phone so when I walked in we could really get down to business. They did a great job of meeting my tr More

by DANODONNELL55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerry Crawford, Justin Swarm
May 16, 2022 -

Fred Martin Superstore responded

Dan, Thank you for sharing your experience with us! We're happy to hear it went well working with Justin and Kerry. We hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

May 15, 2022

Rob Zabel is more like an old friend than a sell’s man. This is the 4th car we bought from him.He has always treated us fair and cares about us. More

by Larry Keiger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, Larry, and we hope to see you again! Thank you - Fred Martin Superstore Team

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