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Fred Martin Superstore

Barberton, OH

4.7
2,641 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,641 reviews

September 02, 2021

They are only there to sell cars they don't inspect any of their used cars.. and they will push junk on people and when it blows up 2 months later they will charge you the full price.. even send it to coll More

by Jeff B
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No longer employeed.. go figure.
Sep 20, 2021 -

Fred Martin Superstore responded

Jeff, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

September 02, 2021

We have bought our last 6 Jeep’s from Fred Martin. We have always had a great experience. I would recommend them to everyone we know. More

by JLOCOCO0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Dowdall
Sep 03, 2021 -

Fred Martin Superstore responded

Thank you for your repeat business, it's great to hear that we were able to get you exactly what you needed! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

September 01, 2021

Nothing good to say. Salesman didn’t listen to anything i told him. What could have been an easy trade in, turned into a nightmare. Someone messed up the payoff for trade in, next thing i know im getting har More

by ACSHEEAN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Rutherford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2021 -

Fred Martin Superstore responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

September 01, 2021

I called your dealership and got Daylor Neal, told him what I was looking for and the next day he found exactly the right car for me. He handled everything so efficiently and professionally and I was so p More

by JAYE-ROBINSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Daylor and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

September 01, 2021

Scott was very helpful and super nice. Highly recommend buying a car from him. Also, the staff seemed friendly and helpful as well. I would recommend. More

by prae903
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sanders
Sep 02, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

August 31, 2021

Sean Levert was amazing and one of the nicest people I’ve met! Helped us even when I couldn’t make up my mind!! Love my new Jeep Cherokee L!! Thank you!! More

by Katie Ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Levert
Sep 01, 2021 -

Fred Martin Superstore responded

Thank you, Katie, for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Sean was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

August 31, 2021

Everyone was very nice. They made car buying pretty easy. Worked to help make it work for my buget. I would recommend them for any of my friends and family. More

by Cherron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Weiand
Sep 01, 2021 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

August 31, 2021

I was very pleased with the customer service from the floor manager John, to Rhonda the finance agent. They went out of there way to make me a very satisfied customer along with a few helpful tips. Their More

by SMITHCHERRY2007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John floor manager, Rhonda
Sep 01, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

August 30, 2021

Friendly and to the point. Communication was great and cars were clean and everything was pretty much ready to fo when we got there. Good Job Scott Sanders More

by BARRETT25B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sanders
Aug 31, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that Scott had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

August 30, 2021

Very nice staff and extremely helpful. Stayed in contact with different vehicles that fit my needs and what I wanted. And was able to help me when I don't have perfect credit. More

by BLESSINGSX5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 31, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

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