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Fred Martin Superstore

Barberton, OH

4.7
2,644 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,644 reviews

August 09, 2021

My sales rep Alex Bahas was absolutely phenomenal. I was really nervous as this was my first car that I purchased from a dealership, but I was in great hands. He listed to all of my questions and concerns, More

by tfogle8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Bahas
Aug 09, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alex here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

August 07, 2021

Amber W. Is the best no lie, she was so caring and understanding like it made be feel so relaxed and in good hands working with her I literally sat and talked with her about cars on some real honest b More

by Toy W.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you and that Amber could make this a top-notch experience! We hope you enjoy your new purchase. We look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

August 07, 2021

Very nice salesman Nick R who really helped me get the car I wanted with all the features I was looking for. Very happy with my purchase. More

by CODREAHW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Rizzotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that Nick had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

August 07, 2021

I’ve done a trade in, purchase, and 2 leases so far and I’ll continue to use Rob Zabel as my car salesman. I would honestly go where ever he worked, even if he left Fred Martin. I’ve bought a lot of cars a More

by Mattlboggs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you always find your experience with Rob to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

August 07, 2021

My car had multiple things wrong with it. And you guys don’t even have a loaner for me while I have it fixed. You guys are pathetic. Will never recommend you to anyone ever More

by OCONNORJOHN509
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Bacon
Aug 25, 2021 -

Fred Martin Superstore responded

]John, you are correct, loaners are tough to secure at this time. We are working daily to secure more inventory to add to our loaner fleet. We are seeing improvements here. This is not just an issue with our Service Department, this is an ongoing issue as rental fleets were depleted during COVID-19 for all supplies, including those like Hertz and Enterprise. We are sorry we could not provide a loaner for you right away, but we are improving every day. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

August 05, 2021

Jordan Smith was excellent. He was driven to help us find the right car at the right price. Highly recommend him and Fred Martin for your next purchase! More

by Steve_klinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Aug 05, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

Aug 05, 2021 -

Steve_klinger responded

Jordan Smith was excellent. He was driven to help us find the right car at the right price. Highly recommend him and Fred Martin for your next purchase!

August 05, 2021

Great saleswoman I worked with. She knew what mattered to me in my next vehicle. everything was wonderful except the detailing of the vehicle I purchased it was almost like it was just ran through a car was More

by JASONMARRALE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saja Select Finance
Aug 06, 2021 -

Fred Martin Superstore responded

Jason, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Saja met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

August 05, 2021

They are very kind and patient with customers. They are trustworthy and willing to make sure the customer is happy with their new car purchase. More

by WILLIAMSAMBER09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda, Jeff Dowdall
Aug 06, 2021 -

Fred Martin Superstore responded

Amber, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

August 04, 2021

Michael went above and beyond for me and my husband ! He was honest and worked with us on finding the best vehicle for our needs ! The whole experience was a pleasant one and I would recommend Michael and t More

by mBise71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim in Finance was wonderful to work with.
Aug 04, 2021 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Michael, Kim and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

August 04, 2021

Wish I would have gone to other dealer. Salesman wasn't too knowledgeable about the trucks. Dismissive of things I wanted. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Bacon
Aug 05, 2021 -

Fred Martin Superstore responded

Hi Mike, unfortunately we are having difficulty finding details of your visit with our dealership. If you could please email us at fmcares@fmcars.com or give or Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with more details, we can look further into the situation. Thank you.

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