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Fred Martin Superstore

Barberton, OH

4.7
2,644 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,645 reviews

July 23, 2021

Great service, prompt and professional. Speedy Wash and Lube Team is always friendly and Courteous! I will return and recommend to friends and family. We have also purchased multiple vehicles from Fred Mar More

by SKGBMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey KirkPatrick
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

July 23, 2021

Personable crew who was very knowledgeable and kept me updated along the way. Crew worked very efficiently and got me out quickly. Will continue to take my truck here for service and will start to take my More

by krismaruna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Jul 23, 2021 -

Fred Martin Superstore responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

July 23, 2021

Was given one price and charged another. I was up front and honest about what I had and what it needed. I was given a price and a time for it to be done they raised the price and took 7 days to do a simple More

by MAKS1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mathew Gorbe
Jul 23, 2021 -

Fred Martin Superstore responded

Hi Greg, we are sorry your experience here was less than 5-Stars. We have forwarded your review to management to look into the situation, and our team would like to apologize for the wait. Our advisor gave you an estimate on when the vehicle may be done given the tasks and an estimated quote, however upon further inspection and some issues we have ran into during the service of your vehicle, it required more labor time. We do understand your frustration with the wait and was hoping we came down to a price that was fair for both parties. As a token of our apology for the wait, we will be sending you a gift card in the mail soon. Please do not hesitate to reach out to our Service Manager Taylor Black at 330-753-4444 with any questions or concerns. We do hope we can continue to assist you, and provide a better experience. Thank you.

July 23, 2021

Service is always fast. I love that I can just sit in my car while they change my oil. In and out in under 20 minutes. More

by Azriel57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared, Chris
Jul 24, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

July 23, 2021

Fabulous service ! Quick and efficient. The staff was exceptional. Everything was explained as they were completing the task and gave great suggestions on my jeep. More

by KMKELLY20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Richardson, Mathew Gorbe
Jul 24, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

July 23, 2021

Very convenient place for oil change and routine maintenance. Free car wash too! For the most part you can stay in your car while the maintenance is completed and you have the ability to watch the More

by LRBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

July 23, 2021

Our sales guy was super nice and not pushy during the car buying process. Very thorough on the process and communication. The entire staff was friendly as soon as you walked in the doors. I highly recomme More

by TERRYVELLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Jul 24, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team, Terry. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

July 23, 2021

Amber was amazing! I will send anyone and everyone to her! Fred Martin superstore will continue to have my business in the future! Thank you More

by Missy071984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Williams
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you, Missy, for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad to hear that Amber and our team were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

July 23, 2021

What a great experience! Low pressure, great product, fair price. Trey got us a car we wanted at a price we could afford. And a good smile to boot. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Mihok
Jul 24, 2021 -

Fred Martin Superstore responded

Thank you, Mike, it's fantastic to hear that Trey provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

July 23, 2021

Trey was my salesman and honestly, I couldn’t have worked with a better person. He was knowledgeable, considerate and went the extra mile to ensure the process went smooth. Without a doubt I would choose thi More

by JJODON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Mihok
Jul 24, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review! We're happy to hear that Trey was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

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