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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,646 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,646 reviews

July 11, 2021

Sales staff and management is fantastic!! Very knowledgeable and professional. Received a great deal from great people that work for a great company…Fred Martin Superstore!! More

by TCRAIG357
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Petrone, David Constantine
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Jul 12, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. Ben, David and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

July 11, 2021

Salesman was friendly and fairly knowledgable. But seemed in a hurry to get through the sales process and sometimes agitated when asked to explain something in detail. Finance man was super very knowledgable More

by JKUHN3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim in finance - that took care of us Awsome, Richard Bacon
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Jul 12, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Jim, Richard and Dean, we hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

July 10, 2021

Had bad experience with salesman. Was sitting in cafe area for almost 45 minutes waiting to sign papers on day of sale. Had to go look for him to get deal done after that. Came in another day to finalize More

by RSTAUFFER
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Kutubuddin
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Jul 14, 2021 -

Fred Martin Superstore responded

Hi, we are sorry that the wait was longer than expected. Our team do hope you are loving your new vehicle. If you have any questions, do not hesitate to give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you.

July 10, 2021

My first car buy was extremely awesome,but my recent buy for my son was awful, upsetting, uneventful,angry, experience that I'm still dealing with now More

by tsalmonski
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Marco
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Dowdall
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Jul 12, 2021 -

Fred Martin Superstore responded

We are sorry to hear you had a negative experience and have forwarded your review to management to look into the situation. We do apologize for the issues with your son's vehicle and it looks like our team is currently assisting you. If you have any questions or concerns, do not hesitate to give us a call at 330-753-4444 and ask to speak with your service advisor or service manager. You can also email us at fmcares@fmcars.com. Thank you..

July 10, 2021

4 days to replace an oxygen sensor on Chevy truck! And then did not keep me informed just excuses about parts availability and did not offer loaner More

by SALEYGIFTS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dean Marco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Swarm
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Jul 12, 2021 -

Fred Martin Superstore responded

Hi, we are sorry your experience here has been less than 5-Stars and have forwarded your review to management. Our team do apologize for not keeping you informed, and unfortunately we do not have any rentals to offer currently. We understand you frustration and do hope we are able to assist you further. If you have any questions or concerns, do not hesitate to give our Service Manager Taylor Black a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you.

July 10, 2021

Good experience friendly people I’d recommend this place! I would definitely come back here again if I’m in the market for a vehicle More

by Martin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gentile
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Jul 12, 2021 -

Fred Martin Superstore responded

Martin, Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that Mike was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

July 10, 2021

Mike made the car buying process very easy. He was patient and answered all of our questions. We would get our next car with him. More

by alicia_marie117
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2021 -

Fred Martin Superstore responded

Alicia, Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

July 09, 2021

They were very helpful. They did what they could to make sure we were able to get into a safe new car for our family. More

by drsananw917
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Smith
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Jul 10, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

July 09, 2021

Amber did a great job with showing cars in our price range and understood what we wanted. She took the time to make us happy! More

by Matthesfam2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that Amber had the opportunity to work with you, and that she and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

July 09, 2021

They lied to us about our trade in and tried to screw us but in the end we our still happy with what we got More

by TUG122529
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saja Select Finance , Trey Mihok
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Jul 10, 2021 -

Fred Martin Superstore responded

Thank you so much for your honest feedback! While we are glad that you are enjoying your new vehicle, it's disappointing to hear that you didn't have a fully satisfying experience here at Fred Martin Superstore, Please don't hesitate to reach out if you would like to discuss this in more detail. We would appreciate the opportunity to address your concerns. Thank you - Fred Martin Superstore Team

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