Back

Fred Martin Superstore

Barberton, OH

4.7
2,656 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
Contact Dealership

3195 Barber Rd

Barberton, OH

44203

Directions

By Type

Showing 2,656 reviews

January 06, 2023

The dealership sales managers were very responsive. Quick to answer our questions and quick to put transaction together. Was impressed w not the usual sales back and forth negotiations. I’m not sur More

by KARHOFF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome sales manager, office gals , Brett financial title , Joseph Pekar
Jan 07, 2023 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

January 05, 2023

Tim Smith was absolutely amazing. He went above and beyond for me. Though I had went with a jeep to begin with, I ended up changing my mind and wanting an equinox instead. He made it More

by Aliciaszerokman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sanders
Jan 06, 2023 -

Fred Martin Superstore responded

Thank you for your review and congratulations on your purchase! We're glad Tim was able to get you set up and make your experience that much easier. We hope your next experience with us is 5-stars! - Fred Martin Superstore Team

Jan 06, 2023 -

Aliciaszerokman responded

It was supposed to be five stars lol. I’ve corrected it. Thanks again!

January 03, 2023

Good options for most ppl. Good salesmen/women have bought 2 jeeps from here in the last 3 yrs More

by Alecvik123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Fred Martin Superstore responded

Thank you for your review! We are sorry your experience here was less than 5-stars. If you can, please contact Jennifer Bittner, Customer Relations Manager, at 330-753-4444 to tell us what we could have done better that way we can give you a 5-star experience the next time you are in.

January 03, 2023

Shady, rude and disrespectful. Acts like his career is a joke, and is scamming any customer. Matt Miller has ABSOLUTELY no customer service. I could have my five year old treat cus More

by A disappointed mother
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Dunn, “Pete” possibly fake name given.
Jan 03, 2023 -

Fred Martin Superstore responded

We're very sorry you had this experience. Without a listed name, it is hard to discern which customer it is we should be reaching out to. Please contact Jennifer Bittner, Customer Relations Manager, at 330-753-4444 to let us know what happened so we can take care of this situation and learn how to do better. Thank you for your review.

January 03, 2023

Purchased two cars from this dealership and they are great to work with. Rob is easy to work with. More

by TBRYAN22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Fred Martin Superstore responded

Thank you for the 5-stars! We're happy to hear that Rob was able to make the Jeep buying experience an easy one. Congratulations on your purchase and we will see you for your next one! Thank you - Fred Martin Superstore Team

January 03, 2023

Great customer service. Sales person (Andrew) was excellent. He answered all our questions and it was a quick transaction. Working with Finance on a post-sale issue was al More

by pwilson13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Adair
Jan 03, 2023 -

Fred Martin Superstore responded

We're so happy Andrew and our finance team were able to take care of you. Our team strives to make the vehicle buying experience as easy as possible! Thank you for your 5-star review and congratulations on your purchase! Thanks again - Fred Martin Superstore Team

January 02, 2023

Excellent customer service and a very easy dealership to do work with I was in-and-out of there in no time More

by Geno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Adair
Jan 03, 2023 -

Fred Martin Superstore responded

Thank you for your business and for your review! Our team works hard to make things as easy for the customer as possible. Congratulations on your new Jeep! Thanks again! - Fred Martin Superstore Team

January 02, 2023

Besides all the Kaos that went on with financial, everything went smooth would recommend to anyone More

by DLWEBB1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karry Crawford five star and Dean in service, Andrew Adair, Colton Terepka
Jan 02, 2023 -

Fred Martin Superstore responded

Thank you for your business and for your recommendation! We are sorry we were unable to give you a full 5-star experience. If you have the time, could you please contact Jennifer Bittner, Customer Relations Manager, at 330-753-4444 to tell us what we could have done better? We would love to make your next experience even better! Thanks for your review!

December 30, 2022

Sales rep was very good but wait to pick up car was too long. Should have been able to sign and go but took over an hour. I paid cash for car More

by Mletner1279
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Boughton
Dec 30, 2022 -

Fred Martin Superstore responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

December 30, 2022

Have purchased vehicles here before. Nice selection of cars and trucks, and the staff is super friendly and very helpful thank you More

by Butch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Boughton
Dec 30, 2022 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

...
79
...