Frisco Chrysler Dodge Jeep Ram - Service Center

Met the mechanic who understood my problem and was patient and polite with me. He discovered a blockage in the sunroof drain which could have caused the water to get into the electric brake module whi patient and polite with me. He discovered a blockage in the sunroof drain which could have caused the water to get into the electric brake module which failed. He cleared the drain and added a plastic bag for the module to help prevent future water problems to that module since this is the second time it has happened in 2 years. More

Daphine is a great representative and enjoy working with her as she is really kind. her as she is really kind. More

Daphne was an excellent service advisor, communication was timely and honest. I would criticize the service process experience, as the length of time to even look at my vehicle was 5 hours after appointme was timely and honest. I would criticize the service process experience, as the length of time to even look at my vehicle was 5 hours after appointment time. Parts weren't ordered until next day, delivery of parts took 1.5 days, coming from Carrollton. A steering part replacement took 4 days, meanwhile no rental car offered for keeping the $120k truck I purchased at the same dealership. Offering multiple appointment times (I chose 7am) if it will likely take multiple days seems pointless. Just say you're resource constrained, the repairs or maintenance will take a couple of days, and offer a rental for the inconvenience. I trust the work, but no longer trust the time they will keep my vehicles. More

Excellent Service Department! I had a great experience with the Brian . The staff was professional, knowledgeable, and courteous. They clearly explained the issues, kept me updat I had a great experience with the Brian . The staff was professional, knowledgeable, and courteous. They clearly explained the issues, kept me updated throughout the process, and completed the work on time. More

Very efficient and helpful I most certainly will be returning for my future jeep needs. returning for my future jeep needs. More

Highlights Lowest price on the truck I wanted. No dealer add ons. Rachel, the sales person, was great! Improvement areas First offer had the wrong advertised price. Lower trade in offers No dealer add ons. Rachel, the sales person, was great! Improvement areas First offer had the wrong advertised price. Lower trade in offers than other competitors I was not shown the APR and final numbers until seated with Finance, felt pressured. Finance manager was in a hurry, trying to seal the deal asap. His attitude changed rapidly as soon as I rejected extra warranties and pointed out an error in the final price. Overall satisfied with the deal. Would recommend just based of them not making you buy dealer add ons. Just beware of finance manager or pressure tactics. Have your numbers done before hand and seek financing an advance. More

Hunter Pearce was very helpful with getting my service completed. I don't go anywhere else to service my vehicles. completed. I don't go anywhere else to service my vehicles. More

Brian was great. I am glad he assisted me. The service was fast and they even washed my car. I am glad he assisted me. The service was fast and they even washed my car. More

Great Service and Friendly staff as usual. Will definitely bring back to service my vehicle in the future. Will definitely bring back to service my vehicle in the future. More

Already did. Now this app gets a 2. The rating app is not good at all! Now this app gets a 2. The rating app is not good at all! More