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Frisco Chrysler Dodge Jeep Ram - Service Center
Frisco, TX
1,628 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,628 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center
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April 29, 2025
Frustrating and Disappointing Experience Buying the vehicle was the easiest part — everything after that was a hassle. Our salesman stopped answering phone calls and text messages Monday morning, despi vehicle was the easiest part — everything after that was a hassle. Our salesman stopped answering phone calls and text messages Monday morning, despite promising he’d be there to help with pickup. We left the vehicle over the weekend for upgrades that were supposed to be completed by Monday morning. When we arrived, the truck wasn't ready. It was covered in bird poop, had less than half a tank of fuel, and none of the upgrades were completed. Even worse, there was a dent and scratch on the passenger door that definitely wasn’t there when we bought it. What should’ve been a simple 10-minute pickup for a fully paid-for vehicle turned into a nearly two-hour waste of time. The sales team couldn’t reach our salesman, couldn’t locate the keys, and had no idea where the floor mats were — the same ones they promised when we purchased the truck. By the time we finally got the vehicle, we were completely fed up and just wanted to leave. Given how poorly the morning had gone, we had no faith they’d do anything about the damage, the missing items, or the fact they didn’t even bother to fill the tank as promised. The whole thing was a frustrating, disappointing mess — and we won’t be back. More
by sara.b.eppler
Verified Customer
April 29, 2025
I think John Moen is awesome, he does a great job. My issue is with the dealership. I bought my vehicle there, got a blowout and invoked my service program on towing. What they dont tell you is tow My issue is with the dealership. I bought my vehicle there, got a blowout and invoked my service program on towing. What they dont tell you is towing is only covered for up to 5 miles from the dealership, everything else is on you. So that was not told to me upon contract signing. Follow up, my tire was replaced, i wasnt charged but it appears that they either never returned and or lost my Wheel lock when the tire was replaced because this past weekend I came in for a rotation and I dont have a wheel lock. So either you never gave it to me upon purchase or you lost it when my car got dropped off by the tow truck driver. Again, all the service guys always treat me great, my issue is behind the scenes with management and finance. What they sell you and what you get are two different things.. Makes me tell people avoid buying from this dealership. More
by DAVID.RUIZ29
Employees Worked With
April 29, 2025
My visit with the service department was awesome. The took care of all my needs. The took care of all my needs. More
by Frozen
Employees Worked With
April 29, 2025
Daphne was so sweet and genuine. She helped in every war she could, remained professional and made my experience so enjoyable. I can't wait to work with her in the future She helped in every war she could, remained professional and made my experience so enjoyable. I can't wait to work with her in the future More
by WINNWES0924
April 29, 2025
Our go to dealership. Fair and honest sales people who seem to care about the customer. Fair and honest sales people who seem to care about the customer. More
by smudude
Employees Worked With
April 28, 2025
My experience with the dealership was wonderful - the problem I have is all of these fellow up text to rate you. People don't want this they will let you know if there's an issue ghee's problem I have is all of these fellow up text to rate you. People don't want this they will let you know if there's an issue ghee's More
by kay.barker
April 27, 2025
A great experience. Kept me updated on status of my truck. Daphne was awesome and quick. Kept me updated on status of my truck. Daphne was awesome and quick. More
by ernestoh90
April 27, 2025
It took a little longer than expected but the got the repairs done this was extended warranty work that another dealership wouldn’t do. They got the truck all fixed and handled the warranty paperwork. C repairs done this was extended warranty work that another dealership wouldn’t do. They got the truck all fixed and handled the warranty paperwork. Communication was good. Hunter was friendly and good to work with. I’d definitely use this shop again. More
by chris75287
Employees Worked With
April 27, 2025
Communicative, concise, helpful, honest. Hunter is personable and informative. I never worry when I drop off my vehicle. Hunter is personable and informative. I never worry when I drop off my vehicle. More
by Brittney0710
Employees Worked With
