Front Royal Ford

Hsaeed, As you are aware of the issue with the 2014 F-150 my daughter Autumn Bell purchased a few weeks ago has several issues, first of all 2 days after purchase she called her salesman Chris Grossman F-150 my daughter Autumn Bell purchased a few weeks ago has several issues, first of all 2 days after purchase she called her salesman Chris Grossman and told him about the fan running non stop and that it didn't seem normal and he said he would talk to his manager and call back, well no return call, so day 4 Autumn called again and Dido. So on 5/20/2026 we took it to your service department for diagnosis, it has a bad water pump in which it was sold with a bad water pump. I called today your dealership and asked to speak with you, of course no call was received along with Roy funk who was suppose to call me back for updates, well now they say Hamza & Roy are gone for the day. Customer service has been the worst I have ever seen from any dealership and it's not a lack of communication it is no communication at all and topping it off is this was my daughters first ever vehicle purchase and to have to experience such crappy service from your dealership is pathetic. This experience will not be silent! More

My wife & I enjoyed our day picking out a new vehicle. Special Thanks to Matt the Beard. Special Thanks to Matt the Beard. More

I have been avoiding getting a new car for about a year just because of the buying process. I walked onto the lot at 3:30 on a Thursday, test drove a vehicle, found the vehicle that had everything I wanted just because of the buying process. I walked onto the lot at 3:30 on a Thursday, test drove a vehicle, found the vehicle that had everything I wanted from another lot, worked out the pricing and completed the financial paperwork and was out of there by 5:30. Jared never pressured me or never seemed annoyed when I changed my mind on a few things over the course of the deal. The icing on the cake is they gave me $1k more for a vehicle than what Carmax had offered. Highly recommended Front Royal Ford! More

These guys always go above and beyond to give me the best experience. Zach made sure someone could pick my one vehicle up so that I could swap out my other vehicle, when the first one was complete. Front Roy experience. Zach made sure someone could pick my one vehicle up so that I could swap out my other vehicle, when the first one was complete. Front Royal Ford does all my service and repair work on my Ford and Volkswagen! More

will never go there or recommend anyone else. Left battery cable loose. Never go there. will drive to winchester. Left battery cable loose. Never go there. will drive to winchester. More

2005 mustang Saturday 8am oil change went very smoothly from check in to check out, and service staff was very helpful and friendly to work with. Thank you Front Royal Ford from check in to check out, and service staff was very helpful and friendly to work with. Thank you Front Royal Ford More

Scheduled online simple recall upgrade. Waited at location. Attentive service personnel. We'll return for oil change and tire rotation. Enjoying purchase from and serviced by Front Roya Waited at location. Attentive service personnel. We'll return for oil change and tire rotation. Enjoying purchase from and serviced by Front Royal Ford. More

Great Service Department and technicians and always pleased with the service done on our vehicles. pleased with the service done on our vehicles. More

Small town feel with high customer and service quality standards. Appreciate the parts and service team. They take pride in their work and company/products. standards. Appreciate the parts and service team. They take pride in their work and company/products. More

Men were nice. They did the main task of oil change but did not check/fill tires. I asked them twice to make sure the tire pressure was repaired. They said they did They did the main task of oil change but did not check/fill tires. I asked them twice to make sure the tire pressure was repaired. They said they did it. They didn't . I have 4 tires with 4 different pressures: from very low to high. They also could not answer or fix or suggest how to fix the computer glitches I have. They did try. The car is 10 months old, very new, and parts of the computer -tablet do not work. It worked before. I will look on youtube for the answer. I prefer a place that will make appointments. The walk-in only means hours in the waiting room. More