Front Royal Ford

Never heard from the manager I spoke with on Saturday – neither on Saturday nor today - though he guaranteed he would get right back to me. Tyler is still the only person to follow through in any way neither on Saturday nor today - though he guaranteed he would get right back to me. Tyler is still the only person to follow through in any way (via email). That makes FRR 0 for 6 in making a simple promised phone call, a batting percentage of .000, followed by selling the car I said I would buy as soon as I got the answer to two simple questions. I’m guessing the dealership found a customer who had a trade you could make more off of, or who needed a high interest loan. I cannot think of another reason that a willing customer would be ignored repeatedly. Wow, is this horrible customer service – I went online and looked at reviews-0 about 50 out of 300+ reviews were one star and many, many of them were about communication – guess I will be adding to the list of negative reviews on that site and any others I can find, though it is clear it will likely make little difference at your end, as no one at the dealer seems to care in the least about following through on their word or losing customers. Hopefully it will serve as a warning to other potential customers. More

Short wait for unscheduled servicing. Reasonable price. Always enjoy dealing with Zach. Like the new furniture in wait area. I have nothing else to say Always enjoy dealing with Zach. Like the new furniture in wait area. I have nothing else to say More

Great service on our purchase. I asked that we not take long to complete the deal and the team got all the pre work done online so I literally drove away 30m after arriving! long to complete the deal and the team got all the pre work done online so I literally drove away 30m after arriving! More

The service was great, had 4 tires mounted/balance, oil & filter, and state inspection bonus the auto was also washed, in under two hours, nice job. filter, and state inspection bonus the auto was also washed, in under two hours, nice job. More

Service Department was friendly, considering I was there early on a Saturday Morning. I was there for an oil change on a 2016 ford fiesta I had just bought there a few weeks ago from the used sales departme early on a Saturday Morning. I was there for an oil change on a 2016 ford fiesta I had just bought there a few weeks ago from the used sales department. I was surprised to find out my first oil change was free. More

Made arrangements online to purchase vehicle. Arrived at scheduled time and all was taken care of in a timely manner from test drive, to purchase, to finance dept. scheduled time and all was taken care of in a timely manner from test drive, to purchase, to finance dept. More

Employees are rude. The information given is not consistent. Some information given is completely inaccurate. Services are preformed that we did not ask for and expected to pay for them. Overall, ju consistent. Some information given is completely inaccurate. Services are preformed that we did not ask for and expected to pay for them. Overall, just not a good experience with Front Royal Ford as a whole and will probably not return nor recommend More

Feel that dealership should’ve offered to pay for service needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warrant needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warranty costing an additional $5,000 did not cover any of the problems associated with the need for service so soon after purchasing the vehicle. It was obvious Roy did not want to even discuss the issue and was evasive with his responses and just wanted to quickly end the conversation. All other people involved in sale, financing and service of truck were good to deal with especially Roland of financing who went above and beyond to at least try to help in some way and took time to go over everything and was very helpful and respectful of my issues and concerns. More