Front Royal Ford - Service Center

They were slow to respond, I needed to call them for any updates, and when I called I had to go through multiple people and a call back before getting an update. updates, and when I called I had to go through multiple people and a call back before getting an update. More

Treating was Good Morning how can we help you? After explaining what in need and the necessary paperwork the Service Advisor assisted in showing me how to change my display on my gauges. Hot cof After explaining what in need and the necessary paperwork the Service Advisor assisted in showing me how to change my display on my gauges. Hot coffee awaited. Everyone is friendly and helpful. More

The purchase process was easy. I hadn't purchased a new vehicle in 20 years. The sales rep was very informative and helpful. The vehicle I ended up buying was on the lot and ready I hadn't purchased a new vehicle in 20 years. The sales rep was very informative and helpful. The vehicle I ended up buying was on the lot and ready for a quick delivery. More

I would recommend the service department. They are great and very knowledgeable and professional. Great service. They are great and very knowledgeable and professional. Great service. More

Everyone I spoke to when making service appointment was very friendly. I wanted to verify part was in stock before dropping off my truck which they did without hesitation. Service was completed when promi very friendly. I wanted to verify part was in stock before dropping off my truck which they did without hesitation. Service was completed when promised, so I am completely satisfied. I would recommend Front Royal service department to everyone. More

$180 to update the software on a truck seems a little steep to me (so i didn't get it done), otherwise service was fine. steep to me (so i didn't get it done), otherwise service was fine. More

The PDL service was excellent and something I wish all dealers did when vehicles need servicing. Great price on tires for my Bronco too! dealers did when vehicles need servicing. Great price on tires for my Bronco too! More

Started off a bit shaky with the repair from the mechanic (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf o (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf of the mechanic - who unfortunately tarnishes the reputation of Ford and the Front Royal dealership. Had we not checked the work and been adamant that there was a defective part before we left the dealership, we would have been in a pickle as we live full-time on the road in our RV and our truck is part of our home. We were blessed Laurel and Bryan, the Service manager stepped in and took care of us. Shout out to Zach as well who stepped in when we first came by to pickup our truck and realized how frustrated and upset we were on the poor repair work....he went out and brought our truck back to the service dept. FIVE STARS FOR THEM!!! Thank you, Thank you, Thank you!!! More

Checked in at 8:00 AM out by 10:00. Was introduced to the service manager, I think he was called J.R. He explained what was going to be done and that it would be taken care of quickly. Was introduced to the service manager, I think he was called J.R. He explained what was going to be done and that it would be taken care of quickly. I also spoke with a lady at the counter (I don’t remember her name} that was also very pleasant and helpful. Overall, the experience was pleasant. The waiting area was comfortable and quiet. More

The was great to include the drop off and pickup. But warranty work yet to resolved But warranty work yet to resolved More