Galleria BMW

I went to Galleria BMW and got a 2017 Ford Edge. When I walked into the dealship, the customer service I recieved was soo amazing, I worked with Avery Cooper. After I left the dealship, I got on the When I walked into the dealship, the customer service I recieved was soo amazing, I worked with Avery Cooper. After I left the dealship, I got on the highway and my light started blinking and the car started shaking, so I took the car back. When I got back to Galleria, I pulled up in the service center and told the guy there that I had just got this car here, but the engine light popped on and the car was shaking. He got an attitude talking bout I'll have to bring it back tomorrow, they were short staffed and he didn't have time to look. I went and found Avery, since he sold me the car, and told him what was going on. He got a guy from service to ride with him and look at the car. When they came back the said that the undercarriage was missing some screw and they would order them and either I can bring the car back or they can mail them to me to put on the car. I said they can just mail them. Now over the course of 4 to 5 weeks, I called and for some reason or another he was never available. So Monday April 22, 2024 of last week, up to Sunday the April 29th 2024, I had put 7 bottles of oil in my car. In that time frame my car began to shake worse and the light started staying on and not turning off, staling while i was driving to the point I almost got hit by an 18 wheeler crossing the highway. So i called the dealership, and spoke to the manager of the service shop, he said he would find Avery himself and have him call me. I called back four hours later and requsted another supervisor. This supervisor was rude and basically said Avery didnt have nothing to do with the situation and he was a sales guy, thats it.He aslo said they have already spent 4500 dollars on the car fixing it up for me, what else was he supposed to do. So I finally got frustrated and did a 1 star review. I got a call from a guy named Dale, asking me what the issue was and promised that we'll get the issue taken care of, but he need me to take my review down. I told him I would after the situation got resolved. So he did get the car towed to Laurel Ford, since it was close to me. Now, yesterday on May 2, Danielle from Laurel Ford called and said that I needed a new engine and that the car was stalling and shaking because coil 3 was misfiring, and coil one is not working at all, or something like that, but I do need a new engine. I asked her if what Galleria BMW said about the car doing that because of the undercarriage needing screws, and she said no, the engine has been having issues all along, no screws and undercarriage can cause this issue. So I called BMW Galleria so that they can get me a rental or a loaner car since they sold me the car this way, they basically sold me a lemon, and lied to my face. They feel like since I have a warranty, the the engine is going to be fixed, all is ok. They do not see they're fault and they no longer care. I can't speak for buying a BMW here, but used cars please beware!!! They well sell u a lemon and a warranty with 10 day max rental, 40 dollars a day, up to 400 dollars max.. More

Awesome Service. Billy was very friendly and professional. The place to Go if you want exceptional customer service. Billy was very friendly and professional. The place to Go if you want exceptional customer service. More

Love the atmosphere, quality of service and my salesperson! This is second car we have purchased from this dealership. salesperson! This is second car we have purchased from this dealership. More

From the moment you arrive and exit your car someone is there to greet you and assist you. The staff as a team is always there to assist you. Even though they didn’t have a loaner vehicle for me to use , t there to greet you and assist you. The staff as a team is always there to assist you. Even though they didn’t have a loaner vehicle for me to use , they kept me updated on the status of the work being done. The waiting area was very clean so it wasn’t so bad to sit and wait. They returned my vehicle clean on the outside maybe next time they will vacuum it out also. Overall, I was completely satisfied. More

We live in Mobile but we don’t mind driving to purchase a new BMW from Sonya West! She sold us our very first BMW several years ago at BMW of Mobile. Sonya is one of the best sales representatives I know, sh new BMW from Sonya West! She sold us our very first BMW several years ago at BMW of Mobile. Sonya is one of the best sales representatives I know, she personalizes your experience by building a relationship with you. We only buy from Sonya since that first purchase! She talked my husband into a new M4 for me, so I was exceptionally satisfied with this visit to Galleria! More

Dealership was efficient and friendly in customer service along with making it effortless in purchasing a new car, Highly recommenced! service along with making it effortless in purchasing a new car, Highly recommenced! More

Top tier customer service with Grade A follow ups. Time was taken to explain everything to me in detail. Time was taken to explain everything to me in detail. More

Help was what I needed it’s what I got. I’m no longer afraid to own a bmw. I’m no longer afraid to own a bmw. More

Beautiful dealership with great inventory and warm and welcoming staff. We were very impressed when we first walked into the dealership and received a very warm welcome and an offer of water, soda, etc. W welcoming staff. We were very impressed when we first walked into the dealership and received a very warm welcome and an offer of water, soda, etc. Working with our Sales Rep. has been a very positive experience and we’ve enjoyed all of our interaction with him. We will definitely recommend both Jacob and the dealership in the future! More

Awesome salesman. I would definitely come back. He was very helpful with the entire process I would definitely come back. He was very helpful with the entire process More