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Ganley Ford West - Service Center

Cleveland, OH

4.6
200 Lifetime Reviews Review Dealership

200 Reviews of Ganley Ford West - Service Center

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January 29, 2021

"My driver leather sheat was torn during an oil change and..."

- chuckbrown40

My driver leather sheat was torn during an oil change and tire rotation ganley repaired it and gave me a rental car for free not happy that my seat got tore but definitely happy and pleased with how they responded

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Recommend Dealer
Yes
Employees Worked With
Jan 31, 2021 -

Ganley Ford West responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear you are happy with the repair that happened when your vehicle was in for service with us. Thank you for giving us a chance to make this right again!

October 05, 2020

"Every question i had was a answered as well as took the..."

- daughter,crystal

Every question i had was a answered as well as took the extra time to explain the work order as well go back to the vehicle and physically show me. Truly over the top customer service! Thank you.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Nicholas Seminatore
Oct 06, 2020 -

Ganley Ford West responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

September 30, 2020

"Jeremy Machacek showed excellent customer service. He was..."

- Linda L Crabtree

Jeremy Machacek showed excellent customer service. He was knowledgeable, courteous & kind. He answered my questions & concerns to my satisfaction. Excellent dealership. I Give 5 stars

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Recommend Dealer
Yes
Employees Worked With
Jeremy Machacek
Sep 30, 2020 -

Ganley Ford West responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 30, 2020

"The staff was very friendly, professional and very..."

- Danielle Dichter

The staff was very friendly, professional and very helpful. Made me feel very comfortable which is hard to do at a dealership or mechanic shop to me. I will using this shop regularly for my repairs and services. Great job everyone!

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Recommend Dealer
Yes
Employees Worked With
Sep 30, 2020 -

Ganley Ford West responded

We appreciate your business and our team looks forward to serving you again soon!

September 30, 2020

"The service person that helped me was understanding,..."

- TMILYONE57

The service person that helped me was understanding, polite, and professional from beginning to end. He made it a pleasure to for me to have my vehicle repaired there.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeremy
Sep 30, 2020 -

Ganley Ford West responded

Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 28, 2020

"Dave is fantastic and made having my car towed a positive..."

- SARAH O'CONNOR

Dave is fantastic and made having my car towed a positive experience. I'll be back to Ganley thanks to his and the entire team's service!

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Recommend Dealer
Yes
Employees Worked With
Dave
Sep 28, 2020 -

Ganley Ford West responded

Sarah, Thanks for sharing your thoughts about your experience working with Dave here at Ganley Ford West. We appreciate your business and hope to see you again soon!

September 28, 2020

"I had a great first time experience. Thank you for..."

- ceavista

I had a great first time experience. Thank you for repairing my vehicle. Services recommended by the repair tech were valid and appreciated. Th ks again!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Nicholas Seminatore
Sep 28, 2020 -

Ganley Ford West responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

September 28, 2020

"I went in for a routine oil change. I also asked them to..."

- LIBRAROSE73

I went in for a routine oil change. I also asked them to look at my driver's door because it feels like it's sticking but I was told that they don't have anybody on duty on Saturday that could look at that to fix it so the only lube the door. When I got home it's still doing the same thing so I'll have to address that at another time. It's not always convenient for me to do a service appointment during the week.

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Recommend Dealer
Yes
Employees Worked With
Nicholas Seminatore
Sep 28, 2020 -

Ganley Ford West responded

Hi, We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs.

September 22, 2020

"Great service department! Unfortunately none of your..."

- LAURAHAYSINTERNET

Great service department! Unfortunately none of your sales team knows how to synch my phone to the vehicle's guidance system. So that is a feature that I can't use.

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Recommend Dealer
Yes
Employees Worked With
Sep 22, 2020 -

Ganley Ford West responded

Laura, Thank you for the kind words for our service department! We look forward to sharing your compliments with Austin and Ashley, and don't hesitate to let us know if we can be of further assistance.

September 21, 2020

"Great Service! Would highly recommend Ganley Ford West..."

- Cherriseeman

Great Service! Would highly recommend Ganley Ford West for any of your service needs. If your looking for a new car John Rupert was awesome!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Nicholas Seminatore
Sep 21, 2020 -

Ganley Ford West responded

Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

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