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Garavel Chrysler Jeep Dodge Ram
Norwalk, CT
5,896 Reviews
Garavel Chrysler Jeep Dodge Ram is CT's Largest volume dealership.
2025 DealerRater.com Dealer of the Year Award winner.
Free Lifetime Warranty on all new cars
Every used car comes with 1 of 4 warranty levels. With available additional coverage.
BEST price guarantee on all vehicles.
Trade-in values provided by Kelley Blue Book.
Proceeds from each car support a local charity each month.
Garavel Service
- Genuine Factory parts installed by Factory-Trained technicians
- Free courtesy shuttle
- Comfortable waiting area with free WIFI, coffee, tea, water, and snacks
- Loan cars available for major services
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 10:00 AM - 3:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 5,896 reviews
June 29, 2025
Superior service from start to finish from the Garavel Jeep sales team! Joe , Marcial and Evelyn make it easy , fun and informative. Hear all the options from the experts! They follow up and follow th Jeep sales team! Joe , Marcial and Evelyn make it easy , fun and informative. Hear all the options from the experts! They follow up and follow thru. Joe is a Jeep Guru! He knows all the options and features and more! Oh, did I mention? The service dept. Top-notch customer service and smiling faces! While we were signing the deal on the new Jeep , they took my wife’s car in for an oil change and new filters while we were there! Talk about making it easy and convenient! The service is exceptional from start to finish! Don’t delay get your Jeep today @ Garavel Jeep! More
by Subaru
Employees Worked With
June 26, 2025
Very good experience at Garavel Jep with Chris Marino, everything was done swiftly and on time ! everything was done swiftly and on time ! More
by coachjack12
June 25, 2025
It was a very pleasant experience(no pressure) working with Chris on selecting & purchasing my 2025 Jeep Wrangler. with Chris on selecting & purchasing my 2025 Jeep Wrangler. More
by jamesfern
Employees Worked With
June 23, 2025
Garavel is a friendly and professional dealership that makes the car-buying process seamless and stress free. I had a fantastic experience working with Joseph. From the moment I walked in, he was friendly makes the car-buying process seamless and stress free. I had a fantastic experience working with Joseph. From the moment I walked in, he was friendly, knowledgeable, and genuinely interested in helping me find the right car. What stood out the most was how low pressure and stress free the experience felt. Joe made sure I was comfortable with every decision, offered thoughtful suggestions, and never once rushed or pushed me. He truly went above and beyond. It was a top-notch experience. If you find yourself at Garavel, Joe is your guy. Marcial was also amazing. He made sure we fully understood all of our options and answered every question clearly and patiently. Evelyn was so pleasant during the signing process, making the final steps smooth and enjoyable. Highly recommend! More
by Barbara_sanon1989
June 23, 2025
Chris provided fantastic service by sending us several options of Jeeps until we found the right one. Other dealerships were unwilling to do the work. Thanks for finding us the perfect Jeep!! options of Jeeps until we found the right one. Other dealerships were unwilling to do the work. Thanks for finding us the perfect Jeep!! More
by shannonwmacdonald
Employees Worked With
June 22, 2025
Carlos was out sales person. He did a great job of explaining the vechile to us and from start to finish regardless of what we asked he had the answer. Previously we had gone to He did a great job of explaining the vechile to us and from start to finish regardless of what we asked he had the answer. Previously we had gone to a jeep dealership nearby to where we live. That won’t be happening anymore. The entire staff was knowledgeable, always had the answer to our questions and most important knew the value of customer service. Anyone looking for a car new or used is doing themselves a disservice by not visit Gravel! More
by bernie123
June 19, 2025
What an outstanding dealership, Carlos was our salesperson and he was nothing but superlative. He explained all the details from start to finish and answered any questions we had and some we didn' salesperson and he was nothing but superlative. He explained all the details from start to finish and answered any questions we had and some we didn't think of. The entire staff was very knowledgeable and understood the concept of 1st class customer service. Would recommend this dealership to anyone for their next car purchase. Art Cresci More
by JoeyC
June 17, 2025
I recently purchased a vehicle from Garavel Jeep, and I couldn’t be more pleased with the experience—thanks largely to Chris M. From the moment we walked in, he was friendly, professional, and genuinely in couldn’t be more pleased with the experience—thanks largely to Chris M. From the moment we walked in, he was friendly, professional, and genuinely interested in helping me find the right car, not just making a sale. The negotiation process was fair and straightforward, and Chris and Evelyn went above and beyond to ensure we were comfortable every step of the way. If you’re in the market for a new or used car, I highly recommend asking for Chris M. It’s rare to find someone who combines professionalism with a personal touch so seamlessly. Thank you again for making this such a positive experience! More
by roberto Q.
June 17, 2025
We utilized this dealer before in 2020 to lease a new Jeep and found them to be financially transparent and fair, during a time when every dealer was extorting customers due to the pandemic. So when we t Jeep and found them to be financially transparent and fair, during a time when every dealer was extorting customers due to the pandemic. So when we turned in our leased vehicle unintendedly we saw a pre-owned truck that we decided to buy. There was a big sign under new management but when we asked about it we were told it was still the same ownership and under the same umbrella as before. Overall it ended well but the selling sequencing and financial transparency were both borderline shady. You must watch the finance rate and fully read the deal sheet before agreeing to anything as they enter in numbers they indicate are not final, They don't disclose their final proposal until you are technically at the end of the transaction and invested. This then leads to unnecessary wrangling and while we had a pre-approved rate (which was sent to the dealership in advance) to which they eventually honored, the subterfuge made for a poor client experience and a strong perception of impropriety. Our Sales person was new and very good but clearly has been given little information himself to be able to communicate truthfully. Pricing seems consistent and comparable on pre-owned options. Also when doing the self service credit application the fields all auto populate with previous customers information when any key was hit. I did bring this to the attention of one of the Managers as they need to get IT to fix it or find a more secure method of entering sensitive information if they can not properly clear the fields. Lastly final touches like filling the gas tank were not done and we did have to go back for plates something to do with the title. On the flip side to all this in the end we got everything resolved but be very careful should you find yourself working with this establishment. More
by Car777
June 17, 2025
originally we thaught my daughters jeep needed brakes done, We were quoted $840 dollars, We then find out the calipers and brake lines were defective and covered under warranty. so we asked since the old done, We were quoted $840 dollars, We then find out the calipers and brake lines were defective and covered under warranty. so we asked since the old brake pads will be taken out to replace calipers can they just put new ones in and swap out rotors. they said they would take $100 dollars off original brake job cost of $840. so they are putting old brake pads in new calipers that probably caused the brakes to fail in the first place, This is outrageous greed and terrible customer service and they know we wanted to buy another Wrangler after are other car lease was done. there is no chance of this now. To add insult to injury, now your mechanic breaks off a bolt putting the new parts, you don't stock the bolt and yet we don't have the car for another day. You don't offer a loaner or even offer to drop it off when your done fixing your mistake. Great customer service now your steeling money from us.They order a new bolt but never put it in they test drove it twice, My daughter then drove it to pick up kids she was baby sitting. Someone heard a noise coming from her wheel, a mechanic checked it out they never put the new bolt in or bled the brakes. So not only did they put my child's life in danger there were 3 young children in the vehicle. See video and consider this when going to this dealership More
by cynderdog01
Employees Worked With
