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Garavel Chrysler Jeep Dodge Ram

Norwalk, CT

4.9
5,519 Reviews
Garavel Chrysler Jeep Dodge Ram is CT's Largest volume dealership. 2024 DealerRater.com Dealer of the Year Award winner. Free Lifetime Warranty on all new cars Every used car comes with 1 of 4 warranty levels. With available additional coverage. BEST price guarantee on all vehicles. Trade-in values provided by Kelley Blue Book. Proceeds from each car support a local charity each month. Garavel Service - Genuine Factory parts installed by Factory-Trained technicians - Free courtesy shuttle - Comfortable waiting area with free WIFI, coffee, tea, water, and snacks - Loan cars available for major services
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300 Westport Ave

Norwalk, CT

06851

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Showing 5,519 reviews

February 13, 2021

They sold us a LEMON. First the catalytic converters. Next the transmission issues. And now we are without a car because IT WENT UP IN FLAMES. This place is a scam DO NOT BUY FROM THEM. They do not back More

by CourteneyK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Porcheddu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Garavel Chrysler Jeep Dodge Ram responded

We are glad to hear that no one was hurt and are truly sorry this unfortunate event happened. Your insurance carrier has determined the cause of the fire was due to an incorrect repair that you chose to have performed by your personal mechanic, Westover Service. Specifically, they did not properly fasten the bolts that attach the exhaust and exhaust manifold. This was determined by two independent fire inspectors sent by your insurance carrier and Westover's insurance carrier. Neither you nor a representative from Westover chose to go to this inspection as invited, however we did and clearly saw the fire was a result of the improperly fastened bolts. You were very quick to blame us for the fire and defame us all over social media, yet there was no mention of the work performed by Westover. Garavel has been in business for 20 years and we are proud of the products we sell and the services we offer. We stand behind everything we do and always have. We certainly do make mistakes, but we always own up to them and try to resolve them. You chose to purchase an "As Is" vehicle from us due to the discounted price that fit your budget. Prior to purchasing the vehicle, we asked you to take the vehicle to your own mechanic for review and you chose not to do that. We explained very clearly both verbally and the disclosure you signed regarding what "As Is" means, so there was no confusion. This was no doubt a tragedy, however it has been determined the fire was not caused by any work we did to the vehicle or the condition of the vehicle when we sold it to you. Furthermore, you filed a complaint with the CT DMV and they denied your complaint and found we acted in accordance with Connecticut State Law. Your frustration should be directed towards your mechanic and the repairs they performed.

February 13, 2021

Great service and customer service, SPECIALLY from Joe Melfi, he knows how to sale and he is very knowledgeable in what he does. I will definitely recommend him . More

by Mbenitez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Melfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Demecs
February 12, 2021

It was a pretty smooth process from beginning to end. Mark was awesome, he was very helpful and knowledgeable. Overall a good experience. Would definitely recommend More

by los_507
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Porcheddu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Gallagher, Kerri Pace
February 12, 2021

So I spoke with someone at the dealership about my lease on Tuesday. Wednesday, Rami calls me, we text and email back and forth. Friday I come in and walk out with this beauty. He took care of us from start More

by Ramon Acosta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Gallagher, PJ Uva, Rami Masoud
February 12, 2021

I have been buying cars from Garavel for over 25 years and the Team, specifically, Mark Porcheddu, are by far the best group to work with. They are helpful in everyway possible and their follow through is More

by fred57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Porcheddu
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

Annie Granchelli and the team at Garavel treated me like family. When I scheduled my visit to the dealership, I told her what I wanted: trade a Jeep for a Ram. When I arrived, she had a 2021 Ram Longhorn Li More

by Garavel Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annie Granchelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Demecs, Ernesto DePiano
February 10, 2021

Great buying process! Everyone was super nice and not pushy AT ALL. They had a ton of inventory to choose from which made it a breeze to find a Jeep with all the options I was looking for! More

by Scott S.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Gallagher, Ferdous Ara
February 10, 2021

Very easy buying process. Cristian was able to quickly find the car I was looking for. Price was very competitive and car was delivered in great shape. Thanks Cristian. More

by Dmschny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Georgescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Demecs, Kerri Pace
February 09, 2021

Great service like usual! Kieth was great and everything was timely and the waiting room was comfortable and clean. Covid protocol was being adhered to which makes u feel safe. Thanks again. More

by Lab9978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
February 09, 2021

Stars stars for this Amazing Team.Special Thank’s for Stars stars for this Amazing Team. Special Thank’s for Ernesto DePiano and Joe Melfi for all the time and attention. Highly recommend this place More

by aflavia77
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joe Melfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto DePiano
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