My jeep needed service, so I took it down to the dealership as I always do. I had been hearing a rattling sound, and it was past due, so I dropped it off in the morning hoping to have it back before 4 pm. My service advisor, Keith was very courteous, even though he was being overwhelmed with customers. I got a call about two and a half hours later. It was Keith telling me that he had three different mechanics looking into my truck, and none of them could find the issue, but it might have been fixed by the oil change, since my oil was both old and low. He also said that they did a full once over after I had my car towed, and wanted to check the body to see if there was any damage done to it. I was quite impressed with that, since I only mentioned it in passing, and he remember that fact and had someone look into it. My rear brakes were due for a change, and tried his hardest to work with me on the price, which also very much appreciated. Finally when I got to the center to pick up my Jeep, Keith sent me out with a (most likely busy) technician to see if I could point out the rattling I had been hearing, and we di a few rounds in my car but couldn’t hear the issue any longer. All in all it was a great experience, and I intend on going back to their service center for the life of my vehicle.