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Garavel Subaru

Norwalk, CT

4.9
6,908 Reviews
Garavel Subaru is CT's fastest-growing Subaru dealership. 2025 DealerRater.com Dealer of the Year Award winner. Free Lifetime Warranty on all new cars Every used car comes with 1 of 4 warranty levels. With available additional coverage. BEST price guarantee on all vehicles. Trade-in values provided by Kelley Blue Book. Proceeds from each car support a local charity each month. Subaru Service - Genuine Subaru parts installed by Factory-Trained technicians - Free courtesy shuttle - Comfortable waiting area with free WIFI, coffee, tea, water, and snacks - Loan cars available for major services - 12 month/ 12,000 mile parts and labor guarantee on all work
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520 Main Ave

Norwalk, CT

06851

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Showing 6,908 reviews

April 25, 2021

After visiting eight different dealerships across three different states, I’d say Garavel had it together best. All the used inventory I looked at were fairly priced, and they all seemed hand-picked in te More

by Joe I.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scarlett
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2021

Great experience for buying my first new car. Chris was great at walking me through all the options to find the right car for me. More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scarlett
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2021

Gary Baumann's customer service is top quality! From beginning to end, he is efficient, competent, professional, and very personable. It was a pleasure doing business with him. More

by Holly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fumi Muto
April 25, 2021

Totally prepared everything for me. Good price, friendly sales, kept me up to date on the delivery time. I couldn't have asked for anything more More

by MartinNSeif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2021

After getting 17 years from my last Subaru I not only knew that I wanted to get another but also where to get it from. Dave and all the other employees from Garavel Subaru through the years took great ca More

by geek185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Novik
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2021

Rich is a gem. His efficiency and competence are unrivaled. He treated me as if I were the only customer he had. I really cannot say enough about the quality of his customer service! More

by Seyburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Morel
April 24, 2021

I had a good experience with Garavel and with Miles Shapiro in particular. I used Edmunds.com to search around for the car I wanted, and Miles was responsive and helpful. They were straight forward and More

by geoffrey.director
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Shapiro
April 24, 2021

Very nice facility with very friendly, helpful staff. They stayed late to help us finish our sale. I felt treated like a VIP. This was my 2nd purchase from Garavel and I would be a repeat customer. More

by Onejackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fumi, Sam Moskow
April 23, 2021

Great dealership. Eveebody is very friendly. Just cinfusing b/c everone wearing a differant mask. Hard to tell who works there and who are the customerss unless the salesmen are sitting at there desk More

by bwinstral
Recommend Dealer
Yes
Employees Worked With
Tom Nerreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Shapiro
April 23, 2021

I traveled 5 hours to pick up a used Crosstrek that I found on line. I asked the salesman to let me know of any defects that he could see, that might not be visible from the website pictures. He was nice More

by rayzor992000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Novik
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2021 -

Garavel Subaru responded

Hi Raymond, We're sorry the condition of the car was not to your liking. In addition to the photos online, Dave emailed you the photos before your trip, he sent wide photos of the hood and also specific blemishes that he noticed. As you noted in your rating, our pricing was good and flexible when you were here because of the blemishes and consideration for your long drive. Dave prides himself on his honesty. We try to disclose all of this to our customers and that is why we regularly take 30 or more photos of the same consistent items for each vehicle we sell pre owned. Again, sorry for your frustration with the drive.

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