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582 Reviews of Garavel Subaru - Service Center
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May 14, 2025
I rarely write reviews, but my experience with Garavel Subaru was so frustrating and disappointing that I feel compelled to warn others. From start to finish, the communication from this dealership was ab Subaru was so frustrating and disappointing that I feel compelled to warn others. From start to finish, the communication from this dealership was abysmal. Calls and emails routinely went unanswered, and when I did get a response, it was often vague, rushed, or dismissive. At no point did I feel like a valued customer — instead, I felt like an inconvenience. My salesperson, Rudy, was polite but seemed to know less about the vehicles than most customers. It was difficult to get clear, informed answers, and I often had to do my own research to understand key features and differences between models. To make matters worse, I was upsold on warranty add-ons at the end of the process — products that were presented as offering comprehensive coverage, including protection for failed electronics. Unfortunately, this turned out to be misleading. When issues arose, I learned the warranty didn’t actually cover what was promised. This felt deceptive and left me with a costly plan that offered little real value. I’ve been so frustrated with this experience that I’ve begun drafting emails to Senator Blumenthal’s office regarding what I believe is price gouging and misrepresentation in auto warranty sales. When I reached out to Subaru of America for help, I received minimal support. They either couldn’t or wouldn’t intervene, and their lack of follow-through made it clear that customer satisfaction ends the moment you leave the showroom. More
by Charles
January 15, 2025
Everyone goes out of their way to be helpful and answer any questions customers have. any questions customers have. More
by wilysue
Employees Worked With
September 24, 2024
Dave Novik gave me excellent service, I got the car I wanted, Excellent customer service, thank you wanted, Excellent customer service, thank you More
by Paloma.di
Employees Worked With
June 05, 2024
Conrad Jury & the Subaru team were exceptional in every aspect in repairing a tricky service issue. Their top priority was my safety-thank you to everyone! aspect in repairing a tricky service issue. Their top priority was my safety-thank you to everyone! More
by lcava2
Employees Worked With
Conrad Jury
May 30, 2024
Last year(2023), I and my son decided to try leasing the car first, before buying. The sale person Gary Baumann provided us with an excellent service, so we started driving the brand new car from April 26t car first, before buying. The sale person Gary Baumann provided us with an excellent service, so we started driving the brand new car from April 26th. However, in about 1 month, we were so surprised to hear the strange noise like whistle and some smells coming out when heating or air conditioner were on. I called the service and was transferred to Ken, with whom I made a check-up appointment. Nothing was found at that time. But, unfortunately, the issue was becoming worse, and I called the service again. They wanted me to drive with someone, which did not make a sense at all: I am not a specialist and explained that the noise comes and goes, and it is difficult to say when it will be be heard again...They also checked for the smell and said that all is okay. I left again, but had to bring the car to service a third time, and brought my son as a witness. Ken and other person from the office, who introduced himself as a manager(I did not see him, however, among any managers on pictures), started blaming me and pointing out that this car is not for me, I have to give it back and that , nobody, except me ,complained about anything.They spoke in a humiliating, offensive manner to us, instead of offering any resolution, because the issue is still there. Today, on 05/30/24, I came for a complimentary car wash offered to me in the card I received by mail due to my B"day.. I made an appointment in advance for 9:30 am and was there on time. I also have mentioned, that when I will bring my car for tire rotation (at 6,000 miles), I still want them to check again for the cause of noise which never disappeared and smell is still present. He started screaming at me that nobody will do anything for me, and this topic is closed. Also, as he said, he does not want to talk to me, or serve me anymore, and gave me the voucher for a free service at the car wash down the road, instead of service at a dealership.Another person, Jerry, who called himself manager as well, started talking to me the same offensive way. I asked for the owner's Mr. Paul Caravel's contact information, but he refused to provide. I left and visited the car wash from the voucher they gave me, however, did not risk to leave my car there and brought both voucher BD invitation back to Jerry and suggested they can wash their car there for free themselves, instead of me. I am retired senior, during my life I owned and drove a different cars , including more expensive , such as Mini, Toyota, etc. I never complained about any issues with the cars and was so happy with a fully respectful and caring services at a dealerships. The service I received at the Subaru in Norwalk, is outrageous, comparable to the Dan Perkins in Milford, with whom I was already in contact. Hopefully, the owner will see my message and will take some measures to resolve the issues to a full customer's satisfaction, as it supposed to be. More
by Ukrainian
Employees Worked With
Ken Gallagher
January 02, 2024
Ken was so helpful and communicative. The team at Garavel were upfront about some oil pan issues, and not only fixed said issue, but gave me a loaner for the day! Such a great experien The team at Garavel were upfront about some oil pan issues, and not only fixed said issue, but gave me a loaner for the day! Such a great experience. Ken was AWESOME! I will absolutely be coming back to work with Ken again in the future. More
by Mrawlins500
Employees Worked With
Ken Gallagher
November 03, 2023
Had a very pleasant experience when I stopped in to ask the Service dept about repairing a cigarette lighter that no longer functioned on my 2014 Outback. (I connect my iphone to use Google Maps.) It was the Service dept about repairing a cigarette lighter that no longer functioned on my 2014 Outback. (I connect my iphone to use Google Maps.) It was a quiet day in the shop - and to my surprise and delight - the service manager, Danny, told me to pull in. He quickly checked and found that the fuse was dead, so he replaced it. And he would take no payment for that service. This is the dealer that sold me that Outback, and this is the dealer that services it. I am one satisfied customer! More
by Susan U.
Employees Worked With
Danny De Almeida
November 03, 2023
This is my 4th Forester I have bought at Garavel, and have always found them to be fair and easy to work with. This time, Michele Dall helped me and she was great! have always found them to be fair and easy to work with. This time, Michele Dall helped me and she was great! More
by Mgmla
