Garden Grove Kia

GG KIA always provides me with great service. From service crew to management all have one goal in mind & that is to take care of the customer. Every time I bring my car in Efrain takes care of From service crew to management all have one goal in mind & that is to take care of the customer. Every time I bring my car in Efrain takes care of me. Efrain is welcoming, communicative & prompt. Overall, Efrain & team have my best interest. More

Great experience. The staff was friendly and took time answering my questions. Wait time was as expected. The staff was friendly and took time answering my questions. Wait time was as expected. More

Very good no hassle. Sam Carmona understood our needs and guided us accordingly. He was very cordial and helpful. A real asset to the dealership. Extremely friendly and Sam Carmona understood our needs and guided us accordingly. He was very cordial and helpful. A real asset to the dealership. Extremely friendly and made us feel at home!!!!!!! More

Kia garden Grove was excellent with my need and got to purchase a new car with their help Sasha and andrea and Giovanni were excellent Thankyou all . purchase a new car with their help Sasha and andrea and Giovanni were excellent Thankyou all . More

Justin has a great customer service and very polite he helped me a lot and everything was great helped me a lot and everything was great More

I scheduled an appointment for a recall which would replace an item on my vehicle. It was placed a week and two business days prior to my service. After assessing my vehicle I was told a part was neede replace an item on my vehicle. It was placed a week and two business days prior to my service. After assessing my vehicle I was told a part was needed for the recall and it would need to be ordered which would take approximately three days. My appointment was scheduled saying that recall was the service I needed and the part should have been ordered so I did not now have to make a return trip. More

Luis in Service is great! I have been having problems with my Optima since last August and Luis helped me get my car fixed correctly after fighting tooth and nail with the war I have been having problems with my Optima since last August and Luis helped me get my car fixed correctly after fighting tooth and nail with the warranty company. Thank you for your tireless efforts. 10- Stars Service! More

Really want to put good reviews but yesterday’s service experience was definitely not like the last time I came. I showed up at the 2:00pm appointment time. I patiently waited in my car for 25 minutes befo experience was definitely not like the last time I came. I showed up at the 2:00pm appointment time. I patiently waited in my car for 25 minutes before someone came to ask me what I was there for (There was no other car waiting just me). Then he said “ok I’ll let them know you’re here. 3 minutes later my service guy comes out & doesn’t even apologize for the wait but goes straight into saying they are backed up & my service will take 3 hours. Took about 2 & a half hours. I get back to service desk & he didn’t tell me anything really. Communication was very poor. All he said was “you paying with card?” Handed me my prints to figure out for myself what exactly they did while he went & got my car. That was it. No have a nice day or anything. This service place is hit or miss. Sometimes the experience is good & most times it’s like this. Poor customer service. More

Thank you. The inspection of my car was good. This time there was of course a long wait, but overall I'm satisfied The inspection of my car was good. This time there was of course a long wait, but overall I'm satisfied More

Our salesperson was very knowledgeable. Helped us through the whole process. Was not pushy at all. Would highly recommend. Helped us through the whole process. Was not pushy at all. Would highly recommend. More