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Garden Grove Kia
Garden Grove, CA
3,686 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,686 reviews
January 12, 2022
I originally called because my window was not working and it was still under warranty. We made the soonest appt that was available( two weeks later). Was bad timing because my window wouldn’t roll up all the it was still under warranty. We made the soonest appt that was available( two weeks later). Was bad timing because my window wouldn’t roll up all the way and it was the only few weeks where it rained a bunch. My husband did research and mentioned he thought it was the regulator or motor. Dropped my car off and they didn’t have any loaners or car service so I had to arrange for me and my 2 year old to get a ride. They “fixed” the window and some other recall items. They said it was just a fuse and not what my husband thought. Customer service was lacking a bit . No one greeted us so we kinda stood around and had to ask for a someone to help. The guys were all very nice. 3 days later my window broke again. This time it was rolled all the way down so I caked back and they could see me later that week. I park on the street so not ideal when your window is down. Had to arrange once again for a ride and I work full time so this isn’t the easiest to do with a toddler. Brought my car back they discovered it’s the exact thing my husband had said. So they have to order the part And I’ll have to bring it back a third time. And told me I shouldn’t use the window until then. When they drove my car up to give it back to me. The windows were all down which I thought was weird since they said not to use them. All the plastic and paper was left inside. I now have to make another appointment to bring it back still. The service quality has been lacking. They say they don’t wash the cars anymore due to water shortages. But they can at least remove the trash before giving me back my car. I work in the service Industry and it’s the little things like this that makes you want to keep coming back or not come back at all. My car is under warranty so I will return but not sure I would recommend this service to anyone. Thank you More
by DANAECELESTE
Verified CustomerEmployees Worked With
January 10, 2022
Everyone and everything was great. Best car buying experience I've ever had. Thank you! experience I've ever had. Thank you! More
by ALLEXORIOL04
January 06, 2022
7500 mile service was performed faster than originally planned and the service lobby is a very comfortable environment to wait while getting work done. planned and the service lobby is a very comfortable environment to wait while getting work done. More
by chinohillsironman
Employees Worked With
Javier
January 06, 2022
Great experience. wasn’t a long process. left within just a few hours. Khristina was my salesperson. a few hours. Khristina was my salesperson. More
by CHRISTISCHLAUFMAN
January 04, 2022
Caden was awesome very friendly. Knowledgeable, he did his best to make a deal and get me out ASAP. Getting paperwork took a long time unfortunately. Car came back with streaks in windows which isn’t a bi his best to make a deal and get me out ASAP. Getting paperwork took a long time unfortunately. Car came back with streaks in windows which isn’t a big deal but for how long it took for me to get the car out of wash and detail you would think it would look perfect. Overall very good experience More
by raymondwilliams0726
Employees Worked With
Chris Mcgregor, Kadin Espinosa
