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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,682 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,682 reviews

December 08, 2024

Highly communicative, honest and accommodating. Even delivered the vehicle to my home and pick up the trade in. More

by djames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Garden Grove Kia responded

We're delighted to hear that you had a positive experience with our team at Garden Grove Kia! It's great to know we could accommodate your needs and make the process convenient for you. Enjoy your new vehicle!

December 07, 2024

Friendly, no pressure. Patient with all my questions. Quick responses and process. Offered assistance after purchase as well. More

by LORANNE.BAKER
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elmer Miranda
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Dec 09, 2024 -

Garden Grove Kia responded

Loranne, we're delighted to hear that you had a positive experience with our team at Garden Grove Kia! We strive for friendly and efficient service, so it's great to know we hit the mark. Thanks for choosing us!

December 07, 2024

Needless to say they exceeded my expectations. Eric’s professionalism and performance is really unmatched. More

by erikgalvarado310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Dec 09, 2024 -

Garden Grove Kia responded

Erik, we're delighted to hear that Eric's professionalism made your experience at Garden Grove Kia exceptional. Thank you for the kind words!

December 04, 2024

Not happy it all they were rude to clients , no empathy, no explanation ,and waited 2 hours More

by yaniraalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No mane
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Dec 11, 2024 -

Garden Grove Kia responded

We strive to deliver the best service for our customers, and it is disappointing to hear that we missed that mark. If you're willing to give us another chance, I want to see what I can do to earn back your business. Please reach out to me when you have a moment. Thank you, Craig Atchison - Service Manager - 714-823-4949

December 04, 2024

Excellent customer service, Josh as a salesperson five stars, an experienced that you can't find not even in a high end brand. More

by papilloniest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Garden Grove Kia responded

We're so pleased to hear that Josh provided you with 5-star service at Garden Grove Kia! Thank you for the fantastic feedback!

December 04, 2024

G o o d d e a l e r i n w e s t m i n s t e r . More

by hnhuynh38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Garden Grove Kia responded

We are so happy that our Garden Grove Kia team earned your five stars!

December 04, 2024

Very good customer service. The service writer Web and Service manager were very accomadating to my issues. More

by mikehole1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web
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Dec 05, 2024 -

Garden Grove Kia responded

Mike, we're delighted to hear that Web and our service manager provided you with accommodating customer service at Garden Grove Kia. Thank you for sharing your experience!

December 03, 2024

We consistently receive top-notch service. Don’t have to wait long. Everyone displays courtesy and provides expert assistance. More

by kmnbooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Dec 03, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Garden Grove Kia consistently provides top-notch service and expert assistance. We appreciate your support and look forward to serving you again soon!

December 03, 2024

Well I ended up trading my car for a new car, but Luis in Service was awesome earlier in the day when I checked my car in for service. I strongly recommended Kia Garden Grove. More

by Sluggo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
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Dec 03, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis provided awesome service during your visit at Garden Grove Kia! Thank you for recommending us, and we hope you're enjoying your new car.

December 03, 2024

Javier S. made our car-buying experience seamless from start to finish. He was incredibly accommodating to all our requests, patiently answering every question More

by Marvin Soriano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Santos
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Dec 03, 2024 -

Garden Grove Kia responded

Marvin, we're delighted to hear that Javier provided such a seamless and stress-free car-buying experience at Garden Grove Kia. Thank you for highlighting his dedication and professionalism - we'll be sure to pass along your kind words!

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