Gastonia Chrysler Dodge Jeep RAM

Brad does his best to get you into a vehicle. I would highly recommend him. I would highly recommend him. More

Beware: Purchasing a RAM truck at Gastonia Chrysler Dodge Jeep Ram dealership (NC) almost cost me my life, but who cares? On 11/04/23 I purchased a brand new 2024 RAM 1500 LIMITED CREW CAB 4X4 at Gastonia Jeep Ram dealership (NC) almost cost me my life, but who cares? On 11/04/23 I purchased a brand new 2024 RAM 1500 LIMITED CREW CAB 4X4 at Gastonia Chrysler Dodge Jeep Ram dealership. 2 hours later on a way home to Wilmington, NC, the truck's computer system, battery and motor crashed, while going at 70mph on a busy highway. The steering wheel got stuck. Luckily for me there were no vehicles in the right lane at that moment and I managed to roll the truck to the shoulder. All systems were completely down, including the hazard lights. The vehicle was completely dark. It was a life-threatening situation, followed by a more dangerous side of the road location of the vehicle. I called Gastonia Chrysler Dodge Jeep Ram dealership (NC) right away to inform them about the incident, and ask for their help. They provided me with the roadside assistance phone number to call, and that was all they did. Nobody called me to see if I was all right after that. My wife also left a message and received no response. I called the number as instructed, expecting to get a tow truck within minutes. After several attempts and 5 hours long of discussions with several different representatives, as well as credit card payment for the tow service to the nearest dealership in Fayetteville, NC, the tow truck finally appeared. I was towed to Fayetteville Dodge Dealership. My life was at risk for 5 hours on a side of the highway, and I did not call 911 because all the time I was promised that the tow truck 'was coming soon'. The disabled brand new truck is currently at the Fayetteville Dodge dealership, and the team there is still trying to revive it 18 days later. Gastonia Chrysler Dodge Jeep Ram dealership is aware of the situation (after I alerted them to it), but disenfranchised themselves from DODGE RAM CHRYSLER manufacturing and said that we should deal with the manufacturer directly and that Gastonia Dodge dealership “does not represent Dodge RAM Chrysler, and just sell vehicles.” The vehicle they sold me was compromised, but they take no ownership of that, citing alleged 'manufacture's defect'. The general manager Rob Terry was copied on all email correspondence with Gastonia Chrysler Dodge Jeep Ram, but never reached out to me. The dealership was greatly concerned about the review I should leave them. While I was finalizing the purchase, I was pushed to sign a paper saying that they were amazing, including after-sale service calls in the future. Also, just so you aware, the ‘bulid-my-deal’ tab on Gastonia Chrysler Dodge Jeep Ram website is a total joke. It gives you incorrect quote and when you present it to the salesperson (Brad Smith in my case), you are ridiculed and asked to ‘have realistic expectations’ in an unkind manner. It will also be alleged that you manipulated the website to get that quote. When the screenshots were presented and the issue was raised to the Manager’s level (Donnie Reynolds), the explanation came that Gastonia Dodge had to use a third party calculator on their website, and indeed it was giving incorrect information, but they were not responsible for that. This is misleading to the customers, and the rude attitude was uncalled for. As of right now, November 22, 2023, on a verge of Thanksgiving, I know who I am not grateful to this year. The bottom line is: 3 weeks ago I spent 100K on a brand new truck, and I still do not have a vehicle to drive. More so, to this day, I have not received a welcome letter from Gastonia Chrysler Dodge Jeep Ram notifying me of who my lender is, and where to send my payments to. I also still do not have my registration, although all applicable fees were paid at the dealership. If I could give negative stars today, I would. My experience with Gastonia Chrysler Dodge Jeep Ram dealership left me with no respect for Chrysler Dodge Jeep Ram family of brands, and I won’t recommend anyone to buy a RAM truck. More

Van was very nice and really listened to my issue and quickly resolved it.. I look forward to seeing him because he makes it almost fun 😋. He checked in on me. Van is very pleasant to work with and make quickly resolved it.. I look forward to seeing him because he makes it almost fun 😋. He checked in on me. Van is very pleasant to work with and makes the visit enjoyable. More