Gates Toyota

In the 8 years we’ve been Gates customers, Brian has been very responsive to both routine and challenging service needs. With our most recent service, he was readily open to pursuing a unique solution to a very responsive to both routine and challenging service needs. With our most recent service, he was readily open to pursuing a unique solution to a repair that that had failed several prior attempts. His response certainly built our loyalty and confidence in the Gates customer service. More

Gavin Hodges provided an outstanding car-buying experience. From the moment I stepped onto the lot, Gavin was friendly, approachable, and genuinely interested in understanding my needs rather than experience. From the moment I stepped onto the lot, Gavin was friendly, approachable, and genuinely interested in understanding my needs rather than pushing for a quick sale. He was incredibly knowledgeable about the vehicles, patiently answering all my questions and providing insightful comparisons between models without overwhelming me with jargon. What truly set Gavin apart was his transparency and honesty. He was upfront about pricing, features, and any potential concerns, which built a strong sense of trust. The negotiation process was smooth and stress-free, largely due to Gavin's professionalism and commitment to finding a fair deal. He listened to my concerns and worked diligently to address them, ensuring I felt comfortable and confident with my purchase. Even after the sale was finalized, Gavin went above and beyond, making sure I understood all the features of my new car and offering his continued support. It's rare to encounter a car salesman with such integrity and dedication to customer satisfaction. I highly recommend Gavin Hodges to anyone looking for a positive and seamless car-buying journey. He's a true asset to the dealership! More

Everyone I have spoken to has been great. Trent, Marcus, Ryan, and Ashlie. The process to buy was easy. All my questions have been answered. They have all been quick to respond to me whe Trent, Marcus, Ryan, and Ashlie. The process to buy was easy. All my questions have been answered. They have all been quick to respond to me when I’ve reached out for any clarification. Gates has a great team in South Bend! More

Test drive and purchase profess was quick and easy. Existing scratches and scuffs were removed free of charge Existing scratches and scuffs were removed free of charge More

From the moment we walked into Gates an purchased our vehicle we have been treated with respect & professionally .. An we appreciate that .. The dealership is clean … vehicle we have been treated with respect & professionally .. An we appreciate that .. The dealership is clean … More

The service dept does a great job. The dealership itself is a disappointment. They never have new cars. The dealership itself is a disappointment. They never have new cars. More

Joc was a kind and friendly salesperson. He answered all of our questions and answered our calls quickly. He answered all of our questions and answered our calls quickly. More

Had a great experience, explained well what was done to the vehicle and great customer service the vehicle and great customer service More

We have always been treated with courtesy and respect, by the entire service departments. They are accurate with the information they provide. the entire service departments. They are accurate with the information they provide. More

Worked hard on a deal for me and was an honest young man! Would recommend to anyone Would recommend to anyone More