Gates Toyota

Disappointed in timliness and honesty. We came here for new lease and got a great car. In the process the salesman gave me a VERY low price for my trade-in. When I asked him the reason, t We came here for new lease and got a great car. In the process the salesman gave me a VERY low price for my trade-in. When I asked him the reason, the FIRST thing he replied was that "there are dents on all sides of that car." Upon coming back from our test drive I asked him to point out all these "dents". He pointed to 3 scuffs and one area of tiny paint chips. I said "those are not dents". He agreed and apologized. Did I get a different trade-in price? NO I DID NOT. I suppose I could have tried to sell it myself or just leave. After being at the dealership for 4 hours until 7:30pm, we were asked for a time we could come back the following day to finalize paperwork. We agreed on 3:30pm. We were 5 minutes early and waited one hour. I asked an employee why we were waiting so long when we made a specific appointment and he replied "It doesn't just take 2 minutes." Really? Rude response. Again, don't ask to "make an appointment" if it means nothing. Unfortunate to have these frustrations when trying to enjoy getting a new car. More

Everything was good just missed a few things I got into my car after the oil change and noticed that my hood was still propped open. I went out to close it and I noticed that I could not close my I got into my car after the oil change and noticed that my hood was still propped open. I went out to close it and I noticed that I could not close my hood. I opened it up and saw the cap from my coolant reservoir sitting on the metal frame of my car. The reservoir was completely open. They need to check this stuff before they give the car back. This is not the frist time I have had this issue. One time someone left a oil plug wrench on my frame of my car. More

Sales staff made the difference So I was cross shopping both Toyota and Lexus. Now, obviously a Toyota dealer isn't designed to provide the same experience as Lexus does. The desks So I was cross shopping both Toyota and Lexus. Now, obviously a Toyota dealer isn't designed to provide the same experience as Lexus does. The desks are Formica instead of wood grain. The interior lighting is harsh and florescent instead of warm and comfortable. Snacks are in a vending machine in a dark corner instead of a nice little basket in the waiting area. The furniture is ... well worn, to put it nicely. etc. etc. But I really wasn't expecting them to be on par with Lexus; that's not the point. Working with our sales associate, Mercedes, is what really brought the Toyota experience up a notch. She was down to earth and not your stereotypical pushy sales person. Very refreshing. I normally dread dealing with sales staff, but she made it really pleasant! She promptly responded to emails, and her "reminder" email cadence was not annoying at all. I test drove three different models between multiple visits, so I was for sure a higher-maintenance customer. But she was always happy to see me, never put off at all by my, quite frankly, annoying requests. (I'm admittedly fairly picky about stupid stuff...) We ultimately bought a new 4Runner from her, and everything went great. Her personality and professionalism make me confident she'd do well and fit right into a "Lexus-level" customer experience model. We'll undoubtedly be reaching out to her directly for our next purchases. As far as the dealership itself goes, nothing negative, but also nothing to write home about. I did really appreciate their very aggressive pricing strategy. A lot of research consistently put them at a lower price than anyone else I found within a 200 mile radius. More

Jeff was very helpful with finding 2 vehicles for us. He was interested in what exactly we were looking for, kept us in mind, and let us know right away when the car and truck that we wanted came in. Very p was interested in what exactly we were looking for, kept us in mind, and let us know right away when the car and truck that we wanted came in. Very patient with us. Super friendly. We would definitely use him again. More