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Gates Toyota - Service Center

South Bend, IN

4.4
556 Reviews

556 Reviews of Gates Toyota - Service Center

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October 19, 2020

I always get good service at Gates Toyota. This time they made a replacement key and fob for me, but over my years of Toyota ownership I have had every service imaginable. Very highly recommended!! More

by janeducomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Gates Toyota responded

Hey Jane, Thank you for your high recommendation! We appreciate the opportunity to serve you over the years and look forward to assisting you again!

October 17, 2020

Brought my 2003 Tundra in for an airbag recall. Work was fixed quickly and the waiting area was very good, social distancing and everyone was wearing masks. More

by HOLLISTOTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Gates Toyota responded

Hey there, Thank you for your great review! We appreciate the opportunity to assist you and help with this recall. If there is anything else we can assist with, then please let us know. Thank you for your business!

October 16, 2020

Service was great. The only problem is that the car wash was not available again. This has been the case for our last number of visits. Probably should not advertise it as a perk. More

by PSMITH1036
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2020

Literally heard about it the day of at 9am and got online and booked an appointment for 1pm, less then an hour my oil was changed and car was waiting on me. Great price, great people, and really simple. Defi More

by aswar20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2020

They diagnosed and fixed my problem quickly and got me on my way. The waiting room was a good place to work while the car was serviced. Many thanks! More

by DIANN.PARSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2020

Took 2018 Rav4 in for service, did not try to oversell since did not need oil change yet, just tire rotation and fluid check - fast service and reasonable price. More

by pletchdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2020

As always Gates provided courteous and professional service. We’ve been a Gates customer for over 35 years. Best in the business! Five stars again! More

by TomS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Gates Toyota responded

Hey Tom, Thank you for your positive note! We look forward to assisting you in the future!

October 07, 2020

I always have been very happy with the work of your service team and how courteous and professional they always are with me. Thanks so much. More

by MORADECKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2020

Friendly, kept me updated on progress. Finished when promised. It was easy to make an appointment that fit my schedule. Thank you for not treating me like a woman who doesn't understand how a car works. More

by LAVENDERCRAFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod
October 03, 2020

The work was excellent. Brian was courteous and very helpful. Ryan answered my question on my warranty very efficiently. Over all the experience was satisfying. More

by GENEANDNANCYTUTTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burdue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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