Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
531 Reviews of Gates Toyota - Service Center
Sort by
Verified Customer
March 13, 2020
I got in and got out quickly for my oil change. Was made aware of a couple of issues that got taken care of, too. I did not get a new sticker on my windshield, though. aware of a couple of issues that got taken care of, too. I did not get a new sticker on my windshield, though. More
by SMFRON
Employees Worked With
I don't remember. P
March 10, 2020
Brought Tacoma in for scheduled service. In and out in less than an hour. Gates has always been inviting, courteous and professional. Appreciate the effort to make the customer comfortable and informed du less than an hour. Gates has always been inviting, courteous and professional. Appreciate the effort to make the customer comfortable and informed during the service process. More
by TomS1
March 09, 2020
Fast, Dependable Service at Gates Toyota I had a good experience a Gates Toyota. From the scheduling of the appointment for a routine oil change to replacing windshield wiper blades. The onl I had a good experience a Gates Toyota. From the scheduling of the appointment for a routine oil change to replacing windshield wiper blades. The only thing that I don’t care much for is when the service technicians try to “up sell” customers on products that are not necessarily needed. I would rather the technician show me on my automobile a part that may potentially needing replacement. For example: air filter. More
by KAREN.KING513
Employees Worked With
Brandon Crimmins
March 09, 2020
Everything was good just missed a few things I got into my car after the oil change and noticed that my hood was still propped open. I went out to close it and I noticed that I could not close my I got into my car after the oil change and noticed that my hood was still propped open. I went out to close it and I noticed that I could not close my hood. I opened it up and saw the cap from my coolant reservoir sitting on the metal frame of my car. The reservoir was completely open. They need to check this stuff before they give the car back. This is not the frist time I have had this issue. One time someone left a oil plug wrench on my frame of my car. More
by HEATHERYOST1984
Employees Worked With
I don't remember who I worked with.
March 05, 2020
Disappointed I never received a sticker for when to get my oil changed the next time. I hope nothing else was skipped. I don’t want to make a special trip to do I never received a sticker for when to get my oil changed the next time. I hope nothing else was skipped. I don’t want to make a special trip to do this. More
by MARY.DELANEY
Employees Worked With
J, not Brandon, but it’s forcing me to choose someone.
March 05, 2020
As always above and beyond. So very helpful and considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) More
by robynraeann
Employees Worked With
Other Employees :
Jean at front desk. SO Helpful, Andy Radford, Brandon Crimmins
March 05, 2020
Maintenance light came on 1500 miles early for service. Als I was greeted by Mike and he told me it would be an hour. When I returned he had sent me to Jacob who I scheduled the appt with on the phone The tech I was greeted by Mike and he told me it would be an hour. When I returned he had sent me to Jacob who I scheduled the appt with on the phone The tech was not able to duplicate the rear end noise but that was ok as they addressed it. Neither Mike nor Jacob had written down my concern about the maintenance required light coming on when it was not yet time to change the oil. It was reset by the person who did my oil change elsewhere and it was off but came on 3500 miles later. They both said that since I had the oil changed elsewhere that the dealer probably did not reset it correctly. Is there More than one way to reset it? They both obviously didn’t care. I guess they just want all oil changes done at Gates which is costly. I finally asked Mike to please show me how it should be reset. It looks like there is only one way to reset it but it just came on too early for some unknown reason. My previous visits have been great, nothing like this one. We trade in our vehicles every 3 years. Might have to check other dealerships next time. More
by BBOGUNIA
March 05, 2020
Professional and explained what was causing my tire to lose air. He was also nice person and each employee there should learn his customer service skills. lose air. He was also nice person and each employee there should learn his customer service skills. More
by CMASUNYA
Employees Worked With
March 04, 2020
Top Notch Crew I have been using Gates Toyota Service for many years. They are always very thorough and complete! They are also always willing to give me a ride to a I have been using Gates Toyota Service for many years. They are always very thorough and complete! They are also always willing to give me a ride to and from work while my truck is being service! Brian G. is extremely knowledgeable and helpful! More
by kdboy1985
Employees Worked With
