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557 Reviews of Gates Toyota - Service Center
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March 09, 2020
Everything was good just missed a few things I got into my car after the oil change and noticed that my hood was still propped open. I went out to close it and I noticed that I could not close my I got into my car after the oil change and noticed that my hood was still propped open. I went out to close it and I noticed that I could not close my hood. I opened it up and saw the cap from my coolant reservoir sitting on the metal frame of my car. The reservoir was completely open. They need to check this stuff before they give the car back. This is not the frist time I have had this issue. One time someone left a oil plug wrench on my frame of my car. More
by HEATHERYOST1984
Verified CustomerEmployees Worked With
I don't remember who I worked with.
March 05, 2020
Disappointed I never received a sticker for when to get my oil changed the next time. I hope nothing else was skipped. I don’t want to make a special trip to do I never received a sticker for when to get my oil changed the next time. I hope nothing else was skipped. I don’t want to make a special trip to do this. More
by MARY.DELANEY
Employees Worked With
J, not Brandon, but it’s forcing me to choose someone.
March 05, 2020
Maintenance light came on 1500 miles early for service. Als I was greeted by Mike and he told me it would be an hour. When I returned he had sent me to Jacob who I scheduled the appt with on the phone The tech I was greeted by Mike and he told me it would be an hour. When I returned he had sent me to Jacob who I scheduled the appt with on the phone The tech was not able to duplicate the rear end noise but that was ok as they addressed it. Neither Mike nor Jacob had written down my concern about the maintenance required light coming on when it was not yet time to change the oil. It was reset by the person who did my oil change elsewhere and it was off but came on 3500 miles later. They both said that since I had the oil changed elsewhere that the dealer probably did not reset it correctly. Is there More than one way to reset it? They both obviously didn’t care. I guess they just want all oil changes done at Gates which is costly. I finally asked Mike to please show me how it should be reset. It looks like there is only one way to reset it but it just came on too early for some unknown reason. My previous visits have been great, nothing like this one. We trade in our vehicles every 3 years. Might have to check other dealerships next time. More
by BBOGUNIA
March 05, 2020
Professional and explained what was causing my tire to lose air. He was also nice person and each employee there should learn his customer service skills. lose air. He was also nice person and each employee there should learn his customer service skills. More
by CMASUNYA
Employees Worked With
March 05, 2020
As always above and beyond. So very helpful and considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) More
by robynraeann
Employees Worked With
Other Employees :
Jean at front desk. SO Helpful, Andy Radford, Brandon Crimmins
March 04, 2020
Top Notch Crew I have been using Gates Toyota Service for many years. They are always very thorough and complete! They are also always willing to give me a ride to a I have been using Gates Toyota Service for many years. They are always very thorough and complete! They are also always willing to give me a ride to and from work while my truck is being service! Brian G. is extremely knowledgeable and helpful! More
by kdboy1985
Employees Worked With
March 04, 2020
Professional staff and quick service Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and was happy to take advantage of it. More
by MBOUDONC
March 02, 2020
installed new tire Gates changed out a leaking tire on our new Prius. They did a great job. It was all ready for us when we came in to pick up the new car. Gates changed out a leaking tire on our new Prius. They did a great job. It was all ready for us when we came in to pick up the new car. More
by PSMITH1036
February 28, 2020
I’m always pleased with the service at Gates Toyota. I’m kept up to speed on any issues with my car. The service personnel are polite and knowledgeable. kept up to speed on any issues with my car. The service personnel are polite and knowledgeable. More
by KMYERS622
Employees Worked With
February 27, 2020
Got a appt quickly. Serv person exceptional in attitude, kindness, helpfulness asked if i needed anything else. Answered all my questions. will continue to go to gates for servicing. kindness, helpfulness asked if i needed anything else. Answered all my questions. will continue to go to gates for servicing. More
by ALANTOBYCHA
