Gates Toyota - Service Center

Oil change Every is very nice, and polite. You can tell that they are there to make sure that you are taken care of, and makes you feel safe to travel out of tow Every is very nice, and polite. You can tell that they are there to make sure that you are taken care of, and makes you feel safe to travel out of town. They are not just there to receive a pay check. They are there because they genuine care. I purchased my car from salesman Michael Smith. He's a great salesman that's not just there to make a dollar. I was happy, and satisfied with my 2007 Toyota Camry purchase. Very pleased. Thanks! More

Good experience. Michael was very and efficient getting my car serviced. There was a computer mix up due to a mixing of records with another Solara. Once the matter Michael was very and efficient getting my car serviced. There was a computer mix up due to a mixing of records with another Solara. Once the matter was resolved, Michael followed up with me and explained that the problem was resolved. His actions were very much appreciated. More

Nice quick service All I needed was a few lights changed but they did it quickly and efficiently. Gates has handled much bigger jobs for me and I am pleased with how wel All I needed was a few lights changed but they did it quickly and efficiently. Gates has handled much bigger jobs for me and I am pleased with how well they do. Mike and the other service people are a pleasure to work with. More

oil change All went well except I attempted to use a coupon I received from Gates in the mail for a 14.95 complete oil change. In small letters below the coupon All went well except I attempted to use a coupon I received from Gates in the mail for a 14.95 complete oil change. In small letters below the coupon it stated synthetic oil extra. My car requires synthetic oil so I was willing to pay the extra cost for the synthetic oil and still use the coupon. I was told I could not use it. I was told it was for conventional oil changes only when it clearly stated (synthetic oil extra) in small letters in the coupon. I find that somewhat deceptive with no clear explanation given. I ended up paying full oil change price minus 10 dollars for another coupon in the mailing from gates for 10 dollars off any service bill over 50 dollars. I would have saved more if I could have used the other coupon. I would like an explanation why I could not use the 14.95 coupon. More

Great mechanics My mechanic DJ was very informative and knowledgeable, yet a true professional. I live in Dayton and was visiting south bend and he rectified my conce My mechanic DJ was very informative and knowledgeable, yet a true professional. I live in Dayton and was visiting south bend and he rectified my concerns More

Quick and Efficient I took my new CH-R in for oil/filter change. It took just 30 minutes. Quick friendly quality service done in a reasonable amount of time is what cus I took my new CH-R in for oil/filter change. It took just 30 minutes. Quick friendly quality service done in a reasonable amount of time is what customers want. Gates Toyota did just that. Greatly appreciated. More

Oil change It was an oil change. It was fine. Doing a survey for a simple oil change is more bothersome than driving to the south side of town to get the oil cha It was an oil change. It was fine. Doing a survey for a simple oil change is more bothersome than driving to the south side of town to get the oil change. More

Service Everyone is very friendly, very helpful and the service is very excellent. They are also very informative and answered all the questions asked. Would Everyone is very friendly, very helpful and the service is very excellent. They are also very informative and answered all the questions asked. Would definitely use them in the future. More

Oil Again Stopped in after work without an appointment and they took me in had me out shortly after 6:00pm. I also requested and received air cabin filter alon Stopped in after work without an appointment and they took me in had me out shortly after 6:00pm. I also requested and received air cabin filter along with new wiper blades. I have been using Gates for years and will continue to do so. JK More

Fast Service Took my vehicle in on a Wednesday, they had the part overnighted and it was ready the very next morning. I was also given a loaner vehicle which not a Took my vehicle in on a Wednesday, they had the part overnighted and it was ready the very next morning. I was also given a loaner vehicle which not all dealerships would do. Very impressed and highly satisfied! More