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Gates Toyota - Service Center

South Bend, IN

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531 Reviews

531 Reviews of Gates Toyota - Service Center

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August 06, 2019

Did not have to wait long Excellent service team. Very friendly employees. Waiting room nice and clean and plenty of seating. Did not have to wait very long. Appointment was ea More

by MFRG614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thank you for your great feedback!

July 31, 2019

your car wash does not work. The oil change was fine but your car wash never seems to work. I am 0 for 5 trying to go through the xxxx thing. More

by MYRNAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating! We are sorry to hear about the car wash. We are looking forward to your next visit when you can use it. Thank you for your business!

July 17, 2019

good service the wait was not too long, found people to talk to. Good service. checked everything needed. Nice waiting area, A nice place to wait. Would be nice t More

by NOREEN513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thanks for your positive rating! Thank you for your business!

July 16, 2019

Always there for me! You can depend on Gates Service for quick and helpful care. I always wait last minute when I have time to stop in and they always work it out for me. More

by SUSAN27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fahey, Landon Wiegand, Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thanks for your great review! We look forward to assisting you more in the future!

July 11, 2019

Maintenance The service was provided promptly and I was provided polite and efficient service. I am traveling through from out state and needed maintenance before More

by patricembaros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thank you for your 5-Star rating and great feedback!

July 11, 2019

Efficient Work Force Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a r More

by W.BOADIBECKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Ziegert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha, Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Thank you for your great note and your 5-Star rating! We appreciate your business and we look forward to serving you more in the future!

July 09, 2019

Routine oil change and rotate tires Great job of greeting me and getting my car in very timely. I dropped car off and they called when it was ready at the time they said they would. Left More

by DGROSSNICKLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thank you for your 5-Star rating!

July 06, 2019

Best Crew, Best Customer Service! Thank you for your honest analysis, timely service and great customer service! We made an appointment for the 150,000 mi maintenance and felt we rec More

by Lambeau-glo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thank you for your great recommendation!

July 05, 2019

Awesome In all the years I have dealt with Gates Toyota for many vehicles, they keep being there for me and keep up their level of quality service More

by MNEMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin, Randon, Wade, Dave Peppers, how not on list,all the great techs, Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Thank you for your great feedback!

July 01, 2019

Oil Change and general overview for safety Trust them with caring for car that daughter is driving and am confident she will be safe. Feel they treat customers fair and are in business for the More

by RLINGENFELTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Thank you for your great feedback!

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