Gates Toyota - Service Center

Great communication Pretty good Just one thing They forgot the pickles! Seriously though Great communication and prompt service Nice clean waiting area and no Fox Ne Pretty good Just one thing They forgot the pickles! Seriously though Great communication and prompt service Nice clean waiting area and no Fox News on Which I really appreciate More

Good overall The first time I came for the airbag recall they didn’t have the airbag even though I called first and told them that is what the service was for, so The first time I came for the airbag recall they didn’t have the airbag even though I called first and told them that is what the service was for, so that was frustrating. I came a week later when I was available and it went very smoothly. Brandon helped me both times and he was very nice. Overall good experience. More

Quality work on time I was able to get in quickly for the repair. The quality of work was excellent. The price was what I expected. Done on time. I was able to get in quickly for the repair. The quality of work was excellent. The price was what I expected. Done on time. More

Had an Oil Change I am always treated outstanding at you place and will continue to use you facility. I have always been treated with respect and courteous employees I am always treated outstanding at you place and will continue to use you facility. I have always been treated with respect and courteous employees More

Dropped off car with out dings picked up with bad ding! 2017 Prius Touring with extras! We drove it out of our garage directly to the dealer for an oil change; parked it in the oil change line (Not near any 2017 Prius Touring with extras! We drove it out of our garage directly to the dealer for an oil change; parked it in the oil change line (Not near any other vehicles) Picked it up parked out back (again it wasn't near any other vehicles) It had a screw in the tire and they were told not to repair, just add air; well they didn't repair, but had removed the screw, so it went flat quickly. I had them put air in it and took it to the tire shop where as we were walking around to drop it off seen the dent! The car wasn't anywhere but the dealer ship and cont in my possession. Their Managers response...Not our responsibility? With out even looking into anything! More

Fast and Friendly Service I drove into the shop when I found out I had a day off work, and was immediately greeted with a smile and a "sure, we can do your maintenance right no I drove into the shop when I found out I had a day off work, and was immediately greeted with a smile and a "sure, we can do your maintenance right now! No problem." That was nice - I was expecting to have to make an appointment and come back another time. Thank you! More

Polite, accurate, quick, very satisfactory ; Have been using Gates for the last 10 years, always for our Scion XB. We will be considering them for our next new car. ; Have been using Gates for the last 10 years, always for our Scion XB. We will be considering them for our next new car. More

Good Service Courteous and good service other than did not reprogram my maintenance service message but I called and I can come to the dealership anytime without a Courteous and good service other than did not reprogram my maintenance service message but I called and I can come to the dealership anytime without a appointment and it will get resolved More

prompt and courteous I scheduled my six month service after a reminder it was due which was much appreciated. Brian immediately took my car in. Service was performed pro I scheduled my six month service after a reminder it was due which was much appreciated. Brian immediately took my car in. Service was performed promptly, and Brian was very courteous. More

No service. Schedule 5K service. Told them we only had 45min. Arrived on time. 15 min after arriving was told it would take more than a hour. Left without res Schedule 5K service. Told them we only had 45min. Arrived on time. 15 min after arriving was told it would take more than a hour. Left without rescheduling. More