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Gaudin Ford
Las Vegas, NV
967 Reviews
Gaudin Ford is a family owned and operated dealership that has been in Las Vegas for over 100 years!
Gaudin Ford is the "Back to Back" winner of the President's Award from Ford Motor Company. What dos this mean to you? When it comes to customer satisfaction you will not find another Ford Dealer that compares.
With the announcement of Gaudin Ford receiving the Triple Crown again this past year, this also means that as far as customer service and sales are concerned, Gaudin Ford is the absolute leader.
For over 100 years we have prided ourselves on the fact the this company is still owned and operated by a family that cares about our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 967 reviews
October 05, 2019
Worst Service Shop Ever I would not recommend the service shop at Gaudin Ford to my worst enemy. The dreadful / possibly corrupt customer service starts at the top with the I would not recommend the service shop at Gaudin Ford to my worst enemy. The dreadful / possibly corrupt customer service starts at the top with the service manager, Lisa Contreras. After one quick conversation with her (after waiting two hours), I understood completely how she has fostered a culture of money first; customer last. When promised nothing would be done to my car for several days, I called for a tow to get reasonable timeliness of service elsewhere. Unbeknownst to me, this disaster of a service shop then allegedly conducted a "diagnosis" without moving my car and refused to let me take my car, holding it hostage with an insane diagnosis fee. Worse yet, the estimate for my car repair was three times the cost that other shops provided and I was told it would take at least a month to complete a 4-8 hour job. When given an opportunity to resolve this obvious mess, Lisa not only lacked empathy for my situation, but she was threatening and demeaning in her approach, clearly treating me as less than a customer and making every effort to swindle and then quickly get rid of me. As for the staff below her: one only has to consider that if she made it to the top of the office pyramid, those left in her wake must have been even more atrocious. In my experience with them, this was absolutely the case, too. I would much rather walk for transportation before I would ever consider the Gaudin Ford service shop. I would probably have to walk anyway if this cesspool actually worked on my vehicle. More
by Loyal Ford Owner
Helpful September 28, 2019
Don't business here or purchase from another state. The management team would not stop calling and emailing me to try to get me to come in. When I finally came in they did there song and dance to get me The management team would not stop calling and emailing me to try to get me to come in. When I finally came in they did there song and dance to get me to buy. I am from out of town so I didn't know Nevada's rule about car buying Ex. Once you drive it off the lot it's yours so good luck trying to get anything taken care of after that.(the salesman should have a least told me that) I understand trying to make a sale but at the cost of the company's reputation that's not good for business. I called up to the dealership several times to try to anything resolved I even spoke with the GM and he stated that he would get with his team to help me out and he would get back in touch with me. I have not received a call or email from anyone on his about my situation. My neighbor saw on the license plate holder where I made my purchase and said you went to the wrong Ford dealership.... These was his words not mines (that dealership will F@%k you) Bottom line is this is my 1st and last time doing business with Gaudin Ford worst experience ever. More
by Unhappy Ford Customer 4 Life
Employees Worked With
I don't want to bash my salesman but his management team could be better Zoron was involved
September 23, 2019
Ford Escape Purchase The dealership team was great. They all worked together to complete the deal. George worked with my daughter and I over all our questions and at the The dealership team was great. They all worked together to complete the deal. George worked with my daughter and I over all our questions and at the end of the day, we came to agreement on a package for the car. More
by David
September 22, 2019
Excellent service Igor went above and beyond for us. The previous day we went to another ford dealership and wasn’t taken seriously. Not the case with Gaudin Ford staff Igor went above and beyond for us. The previous day we went to another ford dealership and wasn’t taken seriously. Not the case with Gaudin Ford staff. We will be repeat customers More
by Big country
September 20, 2019
Amazing!!!! Recomiendo este Dealer 100% la atención es excelente el personal es muy amable en especial Alan Esparza y Daniela Djukic ellos te ayudan a encontrar l Recomiendo este Dealer 100% la atención es excelente el personal es muy amable en especial Alan Esparza y Daniela Djukic ellos te ayudan a encontrar lo que buscas y se esfuerzan para que el cliente esté satisfecho con su compra. Un extra es que te atienden es español 👌 More
by Efrain
Employees Worked With
Daniela Djukic , Alan Esparza
September 17, 2019
Great fast service on new lease Went to trade or buy my current lease got an excellent lease on a new model same vehicle. But better price no long wait ither Went to trade or buy my current lease got an excellent lease on a new model same vehicle. But better price no long wait ither More
by Nescau812
September 16, 2019
Good results The experience buying a new to me car was easy because the staff are well schooled and Professional. They were very helpful and listened to what our The experience buying a new to me car was easy because the staff are well schooled and Professional. They were very helpful and listened to what our needs were. More
by Toots
Employees Worked With
Victor Cardenas, George Zenner
September 14, 2019
Superb customer service. Superb customer service, great selection, highly recommended. Thanks Gaudin Ford. Keep up great job 2010 Ford Escape is excellent choice for my te Superb customer service, great selection, highly recommended. Thanks Gaudin Ford. Keep up great job 2010 Ford Escape is excellent choice for my teenage son who just graduated high school. More
by Ford for life
Employees Worked With
Dario Dimitric
September 14, 2019
Always a great experience Hello my name is Terry Daughty this the second vehicle I've bought from gaudin ford. And like is says in the title it is always a great experience. Th Hello my name is Terry Daughty this the second vehicle I've bought from gaudin ford. And like is says in the title it is always a great experience. The team at gaudin dont treat you like a sales quota they treat you like family. More
by Ohblackterrybamalamb
Employees Worked With
Sam Monaghan, Johnny Durant
September 13, 2019
Ford Truck After owning a F250 for 14 years I believed it may be time to get a new one. Stopped by Gaudin Ford to see what they had. Micah asked what I was looki After owning a F250 for 14 years I believed it may be time to get a new one. Stopped by Gaudin Ford to see what they had. Micah asked what I was looking for and in a few minutes he had exactly what I would want brought up to the front. Ended up taking it home. Great customer service. They all made it a very good experience. More
by Ford review
