Gaudin Ford

Outstanding Service! Great, no hassle first class customer service! I will be back for future purchases. Terry and George worked to give us a great experience. No longer a Great, no hassle first class customer service! I will be back for future purchases. Terry and George worked to give us a great experience. No longer a "Chevy Guy". More

Great experience start to finish the guys and gals over at gaudin Ford really took care of me. I was replacing a totaled vehicle and they were very caring and compassionate. Was prepa the guys and gals over at gaudin Ford really took care of me. I was replacing a totaled vehicle and they were very caring and compassionate. Was prepared to spend the whole day purchasing a vehicle and ended up in and out of there with my new car in half the time I expected. All around just an awesome experience. More

Excellent customer service I purchased my first new Ford from Gaudin Ford in early 2001 when they where on the east side of Las Vegas. Their customer service is top notch and th I purchased my first new Ford from Gaudin Ford in early 2001 when they where on the east side of Las Vegas. Their customer service is top notch and they have always treated me with respect so good I have purchased four more new vehicles from them since. I recently purchased a 2019 F-350 dually and I absolutely love this truck. Gaudin Ford went above and beyond to make my experience as painless and smoothly as could be . Everything my salesman Igor said he would do he did . I not only got a great internet price before I went to the dealership for my new truck I got top dollar for my trade in which gave me a very handsome down payment. I got low payments for the new truck. Being prior military and retired LEO honesty for me is the best policy and over the years Gaudin Ford has been honest with my dealings with them always. I called my wife to come look at the new truck at the dealership and she traded her 2015 Yukon Denali for a 2020 explorer Limited the same day I purchased my truck because there was no pressure to buy by Igor our salesman and he took the time to listen to her with questions she had and didn’t rush our decision. Gaudin Ford rocks..... I absolutely will recommend this dealership to anyone who ask . I am a diehard Ford fan always have been and always will be and the only dealership I will buy from is Gaudin Ford. Thank you for great customer service and Ford Credit for rewarding loyal Ford customers with great rates . More

Worst Service Shop Ever I would not recommend the service shop at Gaudin Ford to my worst enemy. The dreadful / possibly corrupt customer service starts at the top with the I would not recommend the service shop at Gaudin Ford to my worst enemy. The dreadful / possibly corrupt customer service starts at the top with the service manager, Lisa Contreras. After one quick conversation with her (after waiting two hours), I understood completely how she has fostered a culture of money first; customer last. When promised nothing would be done to my car for several days, I called for a tow to get reasonable timeliness of service elsewhere. Unbeknownst to me, this disaster of a service shop then allegedly conducted a "diagnosis" without moving my car and refused to let me take my car, holding it hostage with an insane diagnosis fee. Worse yet, the estimate for my car repair was three times the cost that other shops provided and I was told it would take at least a month to complete a 4-8 hour job. When given an opportunity to resolve this obvious mess, Lisa not only lacked empathy for my situation, but she was threatening and demeaning in her approach, clearly treating me as less than a customer and making every effort to swindle and then quickly get rid of me. As for the staff below her: one only has to consider that if she made it to the top of the office pyramid, those left in her wake must have been even more atrocious. In my experience with them, this was absolutely the case, too. I would much rather walk for transportation before I would ever consider the Gaudin Ford service shop. I would probably have to walk anyway if this cesspool actually worked on my vehicle. More

Ford Escape Purchase The dealership team was great. They all worked together to complete the deal. George worked with my daughter and I over all our questions and at the The dealership team was great. They all worked together to complete the deal. George worked with my daughter and I over all our questions and at the end of the day, we came to agreement on a package for the car. More

Good results The experience buying a new to me car was easy because the staff are well schooled and Professional. They were very helpful and listened to what our The experience buying a new to me car was easy because the staff are well schooled and Professional. They were very helpful and listened to what our needs were. More